Account Handler

Everywhen, part of the Ardonagh Group; East Grinstead; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Career progression

Professional qualifications

Pension scheme

24/7 wellbeing support

Paid volunteering day

Spotlight Awards

Job summary

Everywhen in East Grinstead is seeking an Insurance Account Handler to join the UK's largest independent insurance broker. You’ll manage a designated client portfolio, build lasting relationships and service clients’ insurance needs with a client-centric approach.

The role offers a Monday to Friday schedule with hybrid working options, a competitive salary based on experience and a generous bonus potential, plus benefits to support wellbeing and career development.

Qualifications

• Insurance industry experience is essential.
• Positive, proactive attitude and drive to deliver best client experience.
• Willingness to learn; support with qualifications like CII/ACII.
• Strong communication skills over the phone and face-to-face.
• Collaborative spirit; able to adapt in a fast-paced environment.
• Integrity and honesty in a regulated industry.

Responsibilities

• Be the go-to person for a designated portfolio of clients.
• Build strong relationships and support clients with insurance needs.

Skills

Insurance industry experience

Positive attitude

Curiosity to learn

Confidence in communication

Collaborative spirit

Integrity

Job description

Are you experienced in the insurance industry and looking for a new challenge? We've got an exciting opportunity for you to become part of the UK's largest independent insurance broker, right here inEast Grinstead.

As anInsurance Account Handler, you'll enjoy aMonday to Friday schedule(yes, weekends off!), acompetitive salary based on your experience, and agenerous bonus structure. Plus, you'll benefit from our flexible and hybrid working options-because we know the 9-5 doesn't suit everyone.

What You'll Be Doing

You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor-made for you.

What We're Looking For

We’re open to diverse backgrounds, but here are a few essentials:

• Insurance industry experience is a must.

• Apositive, proactive attitude and a drive to deliver the best client experience.

• Curiosity and a willingness to learn - we’ll support you with qualifications like CII or ACII.

• Confidence in communication, both over the phone and face-to-face.

• Acollaborative spirit and the resilience to adapt in a fast-paced environment.

• Integrity and honesty - essential in our regulated industry and valued in our culture.

What You’ll Get in Return

We care about our people and their wellbeing. Here’s a snapshot of the benefits:

• 26 days holiday plus bank holidays

• Career progression opportunities across our group

• Professional qualifications to boost your career

• Pension scheme for your future

• 24/7 wellbeing support

• Paid volunteering day to give back to your community

• Spotlight Awards to celebrate our brightest stars

INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.