Insurance Account Handler

Everywhen, part of the Ardonagh Group; Capel; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Career progression across Everywhen

CII/ACII qualifications support

Pensions scheme

Wellbeing support

Volunteering day

Spotlight Awards

Job summary

Everywhen, part of the Ardonagh Group, is seeking an Account Handler in Tonbridge to support the Account Executive with day-to-day client portfolio management. You will be the first point of contact for client and provider queries and will coordinate administrative tasks to ensure smooth contract renewals and service delivery.

The role emphasises strong communication, organisation, and proactive problem-solving within a busy insurance brokerage environment.

Qualifications

• Background in Insurance and/or brokerage or insurer.
• Proven customer service or sales experience.
• Excellent verbal and written communication.
• Proactive attitude and initiative.
• Strong organisational skills and attention to detail.
• Ability to work under pressure and manage information.
• Teamworking and interpersonal skills.
• Influencing and negotiation capabilities.
• Willingness to learn and develop within the role.

Responsibilities

• Manage day-to-day running of client portfolio.
• Be first point of contact for client and provider queries.
• Coordinate administration for schemes (invoicing, data, communications).
• Prepare client reports for Account Executive.
• Resolve discrepancies in provider documentation.
• Attend client meetings with Account Executive as needed.
• Maintain accurate client records per policies.
• Provide proactive telephone support to clients, providers, and colleagues.

Skills

Insurance background

Customer service

Communication

Organisational skills

Attention to detail

Teamwork

Negotiation

Oral & written communication

Commercial awareness

Job description

Are you experienced in the insurance industry and looking for a new challenge? We've got an exciting opportunity for you to become part of the UK's largest independent insurance broker, right here in Tonbridge.

The role of the Account Handler is to provide office-based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal.

The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

Key Responsibilities:

• Ensure the smooth running of assigned portfolio on a day to day basis
• Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
• Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources
• Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate
• Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries
• Prepare template client reports as request by Account Executive
• Resolve any identified discrepancies in provider documentation before sending to clients
• Periodically attend client meetings with the Account Executive, subject to agreement of the Account Handler Team Leader and team resourcing
• Maintain client records and data in line with Everywhen systems and protocols
• Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and Everywhen colleagues.

Essential Criteria: - must be clearly demonstrated on CV

• Background in Insurance - Either at an Insurer or Broker
• Background in Customer Service/Sales
• Excellent communication and interpersonal skills
• Proactive attitude, with the ability to use initiative
• Excellent organisational skills
• The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
• Effective teamworking skills
• Influencing and negotiation skills
• Oral and written communication skills
• Commercial awareness
• Willingness to learn
• Resilience, to enable you to deal with problems and constructive criticism In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing.

Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Everywhen family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pensions scheme for when you feel it's time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group!

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.