Account Executive (Spanish speaking)

LexisNexis Risk Solutions; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Holiday allowance

Private medical benefits

Pension scheme

Learning & development resources

Job summary

LexisNexis Risk Solutions in London is seeking a client-focused Customer Success professional. You will manage a portfolio of customers, renewals, and growth opportunities, while ensuring successful onboarding and high client satisfaction.

Fluent English and Spanish are mandatory; Portuguese is a plus. You will collaborate with cross-functional teams to optimise product usage and maximise revenue.

Qualifications

• Manage a book of customers and renewals.
• Fluent English and Spanish mandatory; Portuguese a plus.
• Strong communication and interpersonal skills.
• Analytical, proactive and problem-solving abilities.
• CRM proficiency; Salesforce experience preferred.

Responsibilities

• Deliver exceptional relationship management and client support.
• Retain and renew existing business within assigned territory.
• Identify upsell and cross-sell opportunities with regional sales.
• Train clients and ensure adoption of LexisNexis Risk Solutions products.
• Provide quarterly updates to leadership and maintain CRM records.
• Ensure timely onboarding and SLA-compliant customer workflows.

Skills

Account management

CRM experience

Customer relationship building

Communication skills

Multilingual (English & Spanish)

Tools

Salesforce

Job description

Location :

London (hybrid/ minimum twice a week in the office - Bishopsgate)

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

About the Team:

Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.

About the Role:

The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and services.

In this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.

Responsibilities:

• Delivering exceptional relationship management and client support
• Nurturing the assigned book of business and identify growth opportunities where applicable
• Meeting assigned targets for renewals and incremental revenue
• Identifying client training requirements and maintaining accurate records of training delivered
• Providing quarterly updates to leadership
• Updating all opportunities in CRM timely
• Ensuring that end users are effectively on boarded within the stated SLA

Requirements:

• Have ability to manage a book of customers
• Fluency in English and Spanish is mandatory, and proficiency in Portuguese would be a strong advantage
• Have excellent communication and interpersonal skills to effectively engage with customers
• Be proactive and empathetic in addressing customer concerns and resolving issues
• Possess excellent analytical and problem-solving abilities to identify trends and opportunities
• Be adaptable and able to collaborate effectively with cross-functional teams
• Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth
• Be detail-oriented and capable of managing multiple tasks and priorities effectively
• Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

Working for You:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers, and private medical benefits
• Wellbeing programs and life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel season ticket loan and Electric Vehicle Scheme
• Maternity, paternity, and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support charities and causes that matter to you
• Employee resource groups with dedicated volunteering time
• Access to extensive learning and development resources
• Employee discounts through the Perks at Work scheme

Learn more about the LexisNexis Risk team and how we work here.