Account Executive (SaaS Customer Experience) - UK

Resonate CX; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Resonate CX in London is seeking an Account Executive to drive net new logo client sales for our CX SaaS platform. You will own the full sales lifecycle—from outbound prospecting to negotiating and closing contracts—with mentorship from senior leadership.

You’ll build pipeline, run discovery, apply MEDDIC, and deliver tailored ROI demonstrations to multi-stakeholder buying committees, collaborating with marketing, product, and customer success.

Qualifications

• 2–4 years of B2B SaaS sales experience, preferably CX or related.
• Proven quota attainment in a new business/hunter role.
• Experience applying MEDDIC/MEDDPICC in enterprise-style cycles.
• Experience selling to SMB or Mid-Market organizations.
• Strong outbound prospecting, discovery, and storytelling abilities.

Responsibilities

• Generate a quality pipeline through strategic outbound efforts.
• Lead discovery conversations to uncover pain and quantify ROI.
• Deliver product demonstrations tied to customer outcomes.
• Manage 1–3 month and 3–6 month B2B sales cycles.
• Forecast pipeline and maintain CRM hygiene; close contracts.
• Collaborate across marketing, product, and customer success.

Skills

Outbound prospecting

Discovery conversations

MEDDIC framework

ROI articulation

Storytelling

CRM discipline

Quota attainment

Education

Bachelor's degree (preferred)

Tools

CRM

Job description

We're looking for a motivated and results-driven Account
Executive to drive net new logo client sales. As part of our high-growth
Customer Experience SaaS platform, you'll join a team with a raving fan
customer base and strong product-market fit.

This is a sales hunter role ideal for someone who is eager to
build pipeline, learn complex sales cycles, and close strategic deals. You will
own the full sales lifecycle — from outbound prospecting through negotiating
and closing net new client contracts — with guidance and mentorship from senior
sales leadership.

What You'll Do

• Generate a quality, diversified sales pipeline through
  strategic outbound efforts and creative prospecting
• Lead structured discovery conversations that uncover
  customer pain, quantify impact, and align to business outcomes
• Learn and apply the MEDDIC framework to qualify and
  advance sales opportunities
• Build tailored value propositions tied to measurable
  ROI and customer outcomes
• Deliver product demonstrations that connect
  capabilities to real customer challenges
• Engage with multiple stakeholders across buying
  committees
• Maintain accurate pipeline forecasting and strong deal
  hygiene in CRM
• Negotiate and close contracts while protecting pricing
  integrity
• Partner cross-functionally with marketing, product, and
  customer success to drive deal success

What "Great" Looks Like

• You are proactive about building pipeline — you don't
  wait for opportunities to come to you
• You run discovery conversations that customers find
  genuinely insightful and valuable
• You can clearly communicate the economic impact and ROI
  of our solution
• You are developing a strong command of Decision
  Process, Decision Criteria, and Champion identification
• You maintain solid win rates through disciplined
  qualification
• You are building a track record of closing
  multi-stakeholder SaaS deals

Required Experience

• 2–4 years of sales experience in B2B SaaS, preferably
  in Customer Experience, CX, or adjacent categories
• Demonstrated track record of meeting or exceeding quota
  in a new business or hunter-style role
• Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise.
• Experience selling into SMB or Mid-Market organizations
• Solid outbound prospecting skills (cold calling, email,
  social selling)
• Ability to run a structured, outcome-focused discovery
  process
• Strong communication and storytelling capabilities
• Experience managing 1–3 month and 3–6 month B2B sales
  cycles

Core Competencies

• Pipeline generation and territory development
• Professional communication across organizational levels
• Business case and ROI articulation
• Objection handling and negotiation
• Deal strategy and stakeholder engagement
• CRM discipline and forecast accuracy

Why Join Us

• High-impact role with direct influence on company
  growth
• Strong product-market fit in a mission-critical
  category (Customer Experience)
• Performance-driven culture with strong earning
  potential
• Mentorship and development from elite Customer
  Experience sales leadership
• A collaborative environment that invests in your growth

Compensation

• Competitive base + uncapped commission
• Accelerators for overperformance
• Equity participation (where applicable)

If you're a driven, coachable seller who
is ready to grow your career in CX SaaS, we'd love to hear from you. This is
your opportunity to join a high-growth team, develop your craft, and earn
exceptional commissions.