Account Executive (Customer Onboarding)

Auto Trader UK; Manchester; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Join a leading automotive marketplace as an Account Executive in Manchester, where you will play a crucial role in onboarding new customers. This position involves building strong relationships, understanding customer needs, and providing training on the platform to ensure they achieve their goals. With a supportive environment that encourages career progression, you will have the opportunity to grow into an Account Manager role. The company offers a competitive salary, share options, and a hybrid working model that promotes work-life balance. If you are passionate about customer success and want to make a difference, this role could be perfect for you.

Benefits

28 days holiday plus bank holidays

Employee pension contributions up to 7%

Comprehensive private medical cover

Enhanced family leave provisions

Car salary sacrifice scheme

Share-save options

Access to 24/7 online GP and dentist

Specialist support for assisted fertility

Remote first periods during summer

Flexible working days

Qualifications

• Experience in sales or onboarding in a B2B role is essential.
• Ability to build relationships and influence customer decisions.

Responsibilities

• Provide excellent onboarding experiences for new customers.
• Build strong relationships to understand customer goals and challenges.

Skills

Sales experience

Onboarding experience

Retention experience

Commercial awareness

Building rapport

Data analysis

Achieving commercial targets

Strong written and verbal skills

Job description

You’ve probably heard of Auto Trader, but do you know what we’re all about?

We’re the UK’s leading automotive marketplace, a heritage brand, and a tech darling of the stock market. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans.

In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.

At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.

Auto Trader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.

About the job

We are looking for Account Executives to join our Sales & Partnerships community in central Manchester. As an Account Executive, you'll provide an excellent onboarding experience for our new customers, typically within the first 3 months of their journey on our platform. The first impression is important, and the ability to build trust and rapport quickly will set the foundation for long-term success.

A huge part of the onboarding role will be building strong relationships to understand the customers' goals and challenges. You’ll take the time to train them on our platform and show them how to get the absolute best out of our product, achieving a high response rate on their adverts and return of investment. In turn, this will allow you to spot commercial opportunities to make recommendations, while making sure customers are on the right package for their needs. We will provide you with the extensive data and industry insights in order to partner with your customer base and deliver credible suggestions for their product plan.

Our Account Executives are absolutely pivotal in creating the relationships that our Account Managers then nurture long-term. We encourage progression at Auto Trader, and if the next step in your career is to move to an Account Manager role, we will support you.

What we're looking for

• Sales, onboarding, or retention experience in a business-to-business (B2B) role
• Commercial awareness and experience identifying revenue growth opportunities
• Able to build rapport, influence and educate new and/or re-engaging customers
• Experience using data and/or industry insight to influence customer decisions
• Experience achieving commercial targets and/or KPIs
• Strong written and verbal skills to explain a complex product simply

We’re offering a salary of £27,000 – £32,500, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. Please note, this isn't a commission-based role.

You’ll have 28 days holiday per year, and that's in addition to bank holidays and half-day closures on Christmas and New Year's Eve.

That’s not all. We have employee pension contributions up to 7%, comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more.

We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.

On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You’ll have two fixed weekly office days for team collaboration and one more of your choice to suit your work-life balance.

Additionally, during July and August, along with two weeks in December, we have our remote first periods. During these times, you can work remotely, whether that's from another location in the UK or even from certain locations abroad.

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