Business Development Executive

Advanced Supply Chain Group; Telford; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Bonus potential

Pension scheme

Cycle to Work scheme

Gym membership discounts

Employee Assistance Programme

Mental health support

Enhanced maternity/paternity leave

Holiday trading scheme

Volunteer days

Job summary

Reconomy Connect in Telford is seeking a Business Development Executive to grow existing relationships, re-engage lapsed customers, and proactively identify new business opportunities. You will receive full training and ongoing support to build your knowledge and skills, with a clear path to driving sales success.

You will manage customer accounts, upsell opportunities, and work closely with the team to ensure smooth onboarding from enquiry to booking.

Qualifications

• Experience in outbound sales and converting leads to bookings.
• Proven track record of meeting or exceeding targets.
• Excellent verbal and written communication skills.
• Experience using CRM systems; Salesforce preferred.
• Ability to manage multiple accounts with a proactive sales approach.

Responsibilities

• Proactively identify opportunities to upsell and cross-sell products and services.
• Manage a portfolio of customer accounts and grow spend.
• Build and maintain strong relationships with customers and key contacts.
• Handle incoming enquiries and develop new opportunities.
• Record and update customer data in the CRM (Salesforce).
• Collaborate with the team to onboard new customers and convert enquiries to bookings.
• Re-engage lapsed customers and seek opportunities to win back business.

Skills

Outbound sales

Targets & KPIs

Communication skills

CRM systems

Sales conversations

Tools

Salesforce

Microsoft Office

Job description

Business Development Executive

Department: Sales & Account Management

Employment Type: Permanent - Full Time

Location: Telford

Reporting To: Faith Mackey

Description

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.

The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste.

Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.

Why Join Us?

Our success is built on four core values:

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

Build relationships. Create opportunities. Drive success.

Are you experienced in tailoring your approach to each customer's needs and converting leads into sales? Perhaps you're looking to take the next step in your sales career, or maybe you're a confident communicator who can see yourself thriving in a sales environment.

As a Business Development Executive within our Reconomy Trade team, you'll be responsible for developing existing customer relationships, re-engaging lapsed and down-trading customers, and proactively identifying new business opportunities. You'll receive full training, ongoing support and the tools you need to build your knowledge, develop your skills and succeed in the role.

What you'll be doing

• Proactively identifying opportunities to upsell and cross-sell our products and services, converting these into bookings.
• Managing a portfolio of customer accounts, identifying sales opportunities and increasing customer spend.
• Building strong relationships with customers and key business contacts to understand their needs and provide the right solutions.
• Proactively managing incoming enquiries and prospecting opportunities.
• Recording, updating and maintaining customer information and interactions within our CRM system (Salesforce).
• Working closely with the wider team and colleagues across the business to ensure the smooth onboarding of new customers and successful conversion from enquiry through to booking.
• Re-engaging lapsed customers and identifying opportunities to win back business.

What we need from you

• Previous outbound sales experience would be advantageous.
• A proven track record of achieving targets and working towards KPIs.
• A good understanding of gross profit and margins.
• Excellent communication skills and a confident telephone manner.
• Experience using Microsoft Office and CRM systems. Salesforce experience would be an advantage.
• Enthusiastic, driven and determined with a passion for achieving results.
• A proactive approach to building relationships and identifying opportunities.
• Someone who enjoys working in a supportive team environment and having fun while achieving success.

What we offer

• Rewarding your success:Your hard work won't go unnoticed, with the potential to earn bonus for delivering great results.
• Financial perks: Pension scheme, length of service rewards, and referral bonuses.
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
• Community engagement: Volunteer days and collaboration with local charities.
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
• Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change.