Account Executive

WTW; Manchester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave + extra WTW day

Private healthcare

Life insurance

Group income protection

Matched pension up to 10%

Hybrid working options

Employee assistance programme

Volunteer day

Electric vehicle car scheme

Share scheme

Cycle-to-work

Dental and optical cover

Critical illness protection

Job summary

Willis Towers Watson in Manchester/Leeds seeks a Facultative Reinsurance Client Servicing professional to manage international clients and coordinate end-to-end placement with London brokers and Mumbai team. The role focuses on delivering high-quality service, handling documentation, and ensuring regulatory compliance.

You will work across global offices, develop client relationships, and support processes with Power BI and Excel tools in a hybrid setup.

Qualifications

• Proven client servicing experience in (re)insurance, preferably facultative reinsurance.
• Strong knowledge of the (re)insurance market and client requirements.
• Track record of delivering high-quality client service and building relationships.
• Excellent communication, organisation and stakeholder management skills.
• Ability to work independently and with international, multi-functional teams.
• Attention to detail and ability to manage competing priorities and deadlines.
• Experience with Power BI, PQ/RIC and broking systems is desirable.
• ACII qualification or progress towards ACII preferred.
• Compliant with FCA and WTW requirements.

Responsibilities

• Manage and develop relationships with international clients throughout the policy lifecycle.
• Coordinate end-to-end placement with London brokers, clients, global offices and Mumbai team.
• Prepare and issue renewal, placement, policy and mid-term documentation promptly.
• Complete KYC, sanctions, third-party approvals and market security checks.
• Monitor service levels and KPIs, ensuring FCA and WTW compliance.
• Support new business requests and maintain placement files and systems.
• Act as a key point of contact for queries and escalate as needed.
• Contribute to process improvements and governance within the BU.

Skills

Client servicing

Relationship management

Communication

Stakeholder management

Excel

Power BI

ACII (qualification)

Regulatory compliance

Education

ACII qualification

Tools

Power BI

PQ/RIC

Broking systems

Excel

MS Office

Job description

Description

Join our growing Facultative Reinsurance Client Servicing team in Manchester / Leeds, working closely with brokers and sales colleagues in London, our global network, international clients and our operational team in Mumbai. The team provides bespoke facultative reinsurance solutions to a diverse range of overseas insurers, local insurers and Lloyd’s Syndicates, supporting clients throughout the full reinsurance lifecycle.

The Role:

• Manage and develop strong relationships with international clients, providing high-quality service throughout the policy lifecycle.
• Work closely with Brokers and Client Relationship Managers to understand client needs and support the delivery of tailored reinsurance solutions.
• Coordinate the end-to-end placement process with London brokers, clients, global offices and the Mumbai Placing & Billing team.
• Prepare and issue accurate renewal, placement, policy and mid-term documentation in a timely manner.
• Coordinate with the Mumbai team on MRCs, invoices, Evidence of Covers and documentation queries.
• Act as a key point of contact for internal and client queries, resolving issues efficiently and escalating where appropriate.
• Support new business requests and ensure accurate maintenance of placement files and relevant systems.
• Complete required KYC, sanctions, third-party approval and market security checks in line with regulatory and business requirements.
• Monitor service levels and KPIs while ensuring compliance with WTW policies, procedures and FCA requirements.
• Contribute to process improvements and effective operational governance across the Business Unit.

Qualifications

What you'll bring:

• Proven experience in client servicing within insurance or (re)insurance, ideally within a facultative reinsurance environment.
• Good knowledge of the (re)insurance market and ability to understand and address client and technical requirements.
• Strong track record of delivering high-quality client service and building relationships with clients, colleagues and (re)insurers.
• Excellent communication, organisation and stakeholder management skills.
• Ability to work independently while collaborating effectively across international and multi-functional teams.
• Strong attention to detail with the ability to manage competing priorities and deadlines.
• Comfortable working with established processes, systems and regulatory requirements.
• Good IT skills, including Excel and MS Office; experience with Power BI, PQ/RIC and broking systems is desirable.
• ACII qualified or working towards ACII is preferred.
• Ability to work with integrity and openness while maintaining compliance with FCA and WTW requirements.

What We Offer

• You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
• Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
• Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
• On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.