Account Executive

Utility People; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading energy supplier seeks an Account Executive to manage key accounts and ensure high-quality customer service. You will oversee queries, billing, and support documentation related to energy supply while facilitating effective communication with stakeholders. The ideal candidate should possess energy industry experience and a strong customer-first attitude.

Qualifications

• Experience in the energy industry is essential.
• Confident communicator with stakeholder engagement skills.
• Strong account management and customer service capabilities.

Responsibilities

• Manage B2B account queries and ensure excellent customer service.
• Serve as the primary contact for key accounts.
• Oversee billing, debt management, and metering upgrades.

Skills

Customer Service

Account Management

Problem-Solving

Attention to Detail

Communication

Energy Industry Experience

Job description

Our client, an independent B2B energy supplier, is looking for an Account Executive to join their team. As an Account Executive you will be the primary point of contact for Key Accounts managing all energy supply account queries whilst delivering exceptional customer service. If you have excellent customer service and strong account management skills combined with energy industry experience - apply today!!

Key Responsibilities for the Account Executive:

• Manage B2B account queries, ensuring excellent customer service
• Serve as the primary contact for Key Accounts, handling inquiries and resolving issues
• Oversee the full journey for key customers, including managing COT and SARS queries, billing, debt management, and metering upgrades.
• Collaborate with other teams to assist with billing queries and support the AMR roll-out.
• Occasionally assist with debt management calls (no outbound telesales).
• Attend off-site client meetings when required

Skills and Experience Required for the Account Executive:

• Energy Industry experience
• Confident communicator, capable of engaging with a variety of stakeholders
• Strong account management and customer service skills.
• Can do attitude, always putting the customer first
• Excellent attention to detail & problem-solving skills
• Previous experience in credit control is preferred but not essential.