Account Executive

Journey; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an Account Executive at a leading digital marketing firm specializing in luxury hotels. You will manage key client accounts, support marketing initiatives, and collaborate with various teams to ensure client satisfaction. This role offers opportunities for personal development in a fast-paced environment.

Benefits

Competitive salaries

Flexible working

Personal development

Qualifications

• At least 1 year of client-facing experience and account management.
• Basic knowledge of digital marketing; hospitality experience is a plus.
• IT skills, preferably Mac familiarity.

Responsibilities

• Manage client relationships alongside Account Managers.
• Create comprehensive briefs for assigned tasks.
• Assist in note-taking during client and internal meetings.

Skills

Communication

Interpersonal Skills

Attention to Detail

Data Management

Tools

Google Analytics

Mac

Job description

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What You'll Do

You will support the Client Services Team in managing key luxury hotel client accounts—both UK and internationally. Your role will involve working closely with the team to drive the success and delivery of our digital marketing programmes, supporting clients with website maintenance, social media management, and email marketing.

What You'll Bring

Responsibilities:

• Manage client relationships alongside Account Managers to ensure client satisfaction and ongoing success
• Support Account Managers by inputting tasks and briefs into scheduling systems
• Create comprehensive briefs for assigned tasks
• Coordinate with digital marketing, content, design, development, and project management teams to complete tasks on time and as per brief
• Plan and deliver client promotional activities in collaboration with relevant teams
• Assist in note-taking during client and internal meetings
• Maintain up-to-date client account data across Journey systems
• Participate in client calls and face-to-face meetings
• Assist with minor website content updates, such as image changes
• Develop knowledge of digital marketing and the hospitality industry

Technical Experience

• At least 1 year of client-facing experience and account management
• Basic knowledge of digital marketing; hospitality experience is a plus (e.g., Google Analytics for Beginners course)
• IT skills, preferably Mac familiarity

What You Bring

We are a team of innovative thinkers, digital specialists, and tech pioneers who value culture and capability. We seek candidates who:

• Have strong communication and interpersonal skills, and are commercially minded
• Are quick learners, responsible, and ambitious
• Pay attention to detail, data, and processes, with a desire to improve systems
• Can work independently in high-pressure environments
• Aim to become industry experts and stay ahead of competitors

What You'll Get

We invest heavily in our team, offering competitive salaries, flexible working, personal development, and more. If you thrive in such an environment, we look forward to your application.

About Us

At Journey, your role is about shaping the future of hotel online experiences. We are a diverse team passionate about hotels, results, and innovation. Our work is challenging but rewarding for those who love what they do. Learn more at our careers page.