Account Executive

Journey; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in the hospitality sector as a Client Services Team member, where you'll manage luxury hotel accounts and support digital marketing initiatives. This role offers a dynamic environment with opportunities for personal growth and development, focusing on client satisfaction and innovative marketing strategies.

Benefits

Flexible working

Personal development initiatives

Competitive salary

Qualifications

• At least 1 year of client or customer-facing experience.
• Basic knowledge of digital marketing; hospitality experience is a plus.
• IT savvy, preferably experienced with Mac systems.

Responsibilities

• Manage client satisfaction and ongoing relationships.
• Create comprehensive briefs for tasks.
• Assist with minor website content updates.

Skills

Communication

Interpersonal Skills

Digital Marketing Knowledge

Client Management

IT Savvy

Job description

What You'll Do

You will support the Client Services Team in managing key luxury hotel client accounts, both in the UK and internationally.

Your role involves working closely with the team to drive the success and delivery of our digital marketing programmes, supporting clients with ongoing website maintenance and other services such as social media management and email marketing.

What You'll Bring

Key Responsibilities:

• Work alongside Account Managers to help manage client satisfaction and ongoing relationship success.
• Support Account Managers by inputting tasks and briefs into the scheduling system.
• Create comprehensive briefs for tasks added to the scheduling system.
• Collaborate with digital marketing, content, design, development, and project management teams to ensure tasks are completed on time and according to brief.
• Plan and deliver client promotional activities in coordination with the wider teams and Account Managers.
• Assist Account Managers in taking notes during client and internal meetings.
• Help keep client account data up to date across relevant systems.
• Participate in client calls and face-to-face meetings.
• Assist with minor website content updates, such as changing images.
• Develop knowledge of digital marketing and the hospitality industry.

Technical Experience

• At least 1 year of client or customer-facing experience and account management.
• Basic knowledge of digital marketing; hospitality experience is a plus (e.g., Google Analytics for Beginners course).
• IT savvy, preferably experienced with Mac systems.

What You Bring

We are a collective of disruptive thinkers, digital specialists, and tech pioneers. We value a culture-first approach, prioritizing capability second.

• Strong communication and interpersonal skills, with a commercial mindset.
• Fast learner, accountable, and ambitious.
• Passionate about detail, data, and order, with a drive to improve processes and systems.
• Ability to work independently in a high-pressure environment.
• Driven to become an industry expert and stay ahead of competitors.

What You'll Get

We invest heavily in our team, offering a competitive salary, flexible working, personal development initiatives, and more, because success is a mutual game. We believe in true partnerships that reward equally.

Does this sound like somewhere you will thrive? We look forward to hearing from you soon.

About Us

More than just a job, your role here is about shaping your future, one hotel at a time. We are a team of innovators, strategists, storytellers, and engineers who love hotels, achieve results, and deliver excellent online experiences for hoteliers and their guests. Our work can be challenging, but we believe that loving what you do leads to doing it well.

Find out more here: https://journey.travel/about-us/careers