Account Director - Leisure

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Account Director for the Leisure segment. This role involves proactively pursuing new business opportunities, managing relationships with key accounts, and contributing to the overall success of the hotels. The ideal candidate will possess a strong background in hotel sales, exceptional communication skills, and a passion for customer service. This is a fantastic opportunity for a committed individual looking to make a significant impact in a collaborative environment. Join a team dedicated to excellence in hospitality and drive success in a vibrant market.

Qualifications

• Experience in hotel sales, especially in the Leisure segment.
• Excellent verbal and written communication skills.

Responsibilities

• Pursue new business opportunities in the Leisure segment.
• Develop strong relationships with Luxury Travel Agencies and Tour Operators.
• Compile monthly reports on sales actions and account performance.

Skills

Hotel Sales Experience

Organizational Skills

Customer Service

Communication Skills

Time Management

Job description

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Sir Richard Sutton Limited owns The Athenaeum Hotel & Residences on Piccadilly in Mayfair, London. The Francis Hotel on Queen’s Square in Bath, The Castle Hotel on High Street in Windsor and The Queen’s Hotel on The Promenade in Cheltenham.

Main Duties & Responsibilities
Based in London, with travel to client premises across the UK and occasional travel beyond as well as to our hotels in Windsor, Bath and Cheltenham. The Account Director, Leisure is predominantly accountable for achieving the budget in the B2B segments. Working collaboratively with the Director of Sales, Property General Managers, Marketing, Revenue, Reactive Sales and the Hotel Operational Teams.

The Account Director, Leisure proactively sources incremental new business while increasing the share of existing accounts - by developing strong relationships and strategic partnerships. A key component being the servicing of those clients.

Main responsibilities of the role include but are not limited to:

• Proactively pursue new business opportunities in the Leisure and sometimes related segments.
• Qualify existing and prospective accounts to ascertain a deep understanding of the room nights and revenue potential for the 4 hotels.
• Target the most appropriate accounts for each of the 4 hotels as primary accounts and secondary accounts. This will include Luxury Travel Agencies, DMC’s, Tour Operators, Host Agency Programmes, Consortia and some of the smaller as well as larger agencies.
• Develop and implement comprehensive account management, based on a formal plan as well as changes, new actions to adapt to ever changing marketplace and/or hotels circumstances.
• Host familiarisation trips, on-property show arounds, and entertainment with key bookers.
• Monitor market trends, obtain and maintain full competitor knowledge and activity. Actively seek and sustain close observation of decision-making criteria from bookers to meaningfully contribute to decisions that best position the hotels to secure revenues.
• Ensure all Sales procedures are honoured. Intellectual property is treated with value and utilised to maximise the opportunities. Leverage all available resources. Setup, secure and maintain systems to provide the data which will contribute to the evaluation and ultimately decisions on programmes – ROI – Best use of resources and funds.
• Compile a monthly report on sales actions - past/current/future along with account performance, opportunities and learning alongside additional appropriate commentary.
• Enrich the overall success within the responsibilities of the Sales Team and the wider Hotel Team.
  

This is a real opportunity for a committed, organised, business focussed individual who is looking for a new challenge and wishes to be part of a team determined to significantly contribute to the success of hotels with tremendous opportunities.

You will demonstrate a positive can-do attitude, genuine knowledge and passion for the hospitality industry – all with a lovely, warm manner.

Successful candidates for our Account Director, Leisure opportunity will:

• Possess previous experience within a hotel sales environment, preferably within the Leisure segment.
• Be well articulated with an excellent telephone manner, verbal and written English.
• Utilise strong organisational and time management skills, whilst being detail-oriented.
• Show a passion for customer service and ability to work under pressure, with excellent attention to detail.
• Show a high standard of personal presentation with confident, professional and welcoming personality.
• Be a team player who is an avid learner, adaptable and has considerable interpersonal and communication skills.
• Show sincere dedication and commitment to achievement of the company goals and be an expert in our hotels' product and services.