Account Director (Learning & Capabilities)

Inizio Group; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a dynamic and innovative agency as an Account Director, where you will manage key client relationships in the learning and capabilities sector, primarily within the pharmaceutical industry. This role offers the chance to drive growth by leveraging your strategic insights and fostering collaborative partnerships. You'll work closely with subject matter experts to deliver tailored solutions that meet client needs, all while contributing to a culture of excellence and teamwork. If you're passionate about making a difference in the healthcare sector and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Private Medical Insurance

Life Insurance

Pension Scheme

Group Income Protection

25 days' annual leave plus public holidays

Company closure over Christmas

Personal day off

Qualifications

• Experience in the healthcare industry, particularly in client engagement.
• Ability to partner with clients to identify learning needs and develop solutions.

Responsibilities

• Manage client accounts and foster relationships to ensure agency success.
• Lead strategic planning and growth initiatives with existing and new clients.

Skills

Client Relationship Management

Healthcare Industry Knowledge

Learning & Development Solutions

Strategic Planning

Account Management

Education

Bachelor's Degree

Relevant Certifications

Tools

HubSpot

Job description

Account Director (Learning & Capabilities)

London, United Kingdom

This is a great opportunity for an experienced Account Director to lead a portfolio of clients within the learning and capabilities sector.

You will be part of our Client Engagement Team managing large accounts at Inizio Engage XD level, with responsibilities including:

1. Driving growth by expanding services and relationships within existing clients and developing new client contacts.
2. Building strategic understanding of client businesses to align XD's capabilities effectively.
3. Partnering with subject matter experts to develop solutions to client challenges.
4. Managing MSAs, ensuring adherence to SLAs, processes, and ways of working.
5. Onboarding new client contacts at an XD level.

You will oversee a diverse portfolio, potentially focusing on specific areas of large accounts or managing several smaller accounts (<$1M), with a focus on Learning clients, particularly within the pharmaceutical industry, but across the full XD service scope.

You will report to the Head of Client Engagement.

What you'll do...

• Represent the agency within client and wider Inizio organizations.
• Ensure your team is well-prepared for success, mentoring where necessary to deliver clear briefs and value-driven perspectives.

Client & Internal Relationships

• Establish trust as a partner with clients and procurement, leading Business Review Meetings and leveraging subject matter expertise.
• Foster collaborative relationships across IEXD, understanding our specialisms and consulting the right experts.
• Ensure account ambassadors are aligned with client context and internal processes.
• Promote a positive delivery culture and navigate internal challenges effectively.
• Manage direct reports as per team structure.

Commercial Accountability

• Understand account forecasts and collaborate on growth strategies.
• Identify and evaluate new opportunities, considering strategic and commercial factors.
• Maintain accurate pipeline and forecast data following agency procedures.

Agency Growth

• Plan for growth with existing clients and explore new business opportunities.
• Leverage the wider Inizio network to support account growth.
• Identify marketing opportunities and lead pitches when appropriate.

What you'll need to have...

• Experience in the healthcare industry; agency experience is a plus.
• Proven ability to partner with clients to identify learning needs.
• Experience working with SMEs on L&D solutions.
• Knowledge of capability development and scientific training.
• Excellent communication and leadership skills.

A bit about us...

Engage XD creates inspiring experiences that foster lasting change, partnering with clients to deliver employee engagement, learning & training, scientific engagement, and capability building, all underpinned by behavioral science. Our brands include Emota, Forty1, and Nazarѐ.

Our core values are: We empower everyone, We rise to the challenge, We work as one, We ask what if, and We do the right thing. We invite you to reflect on how your personal values align with ours.

#LIML

We welcome applicants from diverse backgrounds. If you are excited about this role but do not meet every requirement, we encourage you to apply. You might be the perfect fit for this or other roles.

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