Account Director - Corporate

The Athenaeum Hotel; Slough; On-site; GBP 55,000; Full time

Job summary

An established industry player is seeking a dedicated Account Director, Corporate, to join their dynamic team. This role involves driving new business opportunities and managing relationships across multiple hotels. The ideal candidate will possess a strong background in hotel sales, particularly within the corporate sector, and demonstrate exceptional organizational and communication skills. This position offers a chance to thrive in a supportive environment that values creativity and inclusivity. Join a team committed to excellence and contribute to the success of a renowned establishment that prioritizes its employees' well-being and professional growth.

Qualifications

• Proven experience in hotel sales, especially in corporate segments.
• Strong interpersonal skills and ability to build relationships.

Responsibilities

• Pursue new business opportunities in corporate segments.
• Develop account management plans and monitor market trends.

Skills

Hotel Sales Experience

Customer Service

Organizational Skills

Communication Skills

Time Management

Education

Experience in Corporate Segment

Tools

Lanyon

Agency 360

GDS

OBT

Job description

Salary £55,000 per year + discretionary bonus scheme

Location The Athenaeum Hotel & Residences

This is a Permanent, Full Time vacancy that will close in 10 days at 23:59 BST.

The Vacancy

The Hotels

Sir Richard Sutton Limited owns The Athenaeum Hotel & Residences on Piccadilly in Mayfair, London. The Francis Hotel on Queen’s Square in Bath, The Castle Hotel on High Street in Windsor and The Queen’s Hotel on The Promenade in Cheltenham.

Main Duties & Responsibilities
Based in London, with travel to client premises across the UK and occasional travel beyond as well as to our hotels in Windsor, Bath and Cheltenham. The Account Director, Corporate is predominantly accountable for achieving the budget in the Major and Minor Corporate Segments, in addition to a significant contribution to the Group and Long Stay Segments. Working collaboratively with the Director of Sales, Property General Managers, Marketing, Revenue, Reactive Sales and the Hotel Operational Teams.

The Account Director, Corporate proactively sources incremental new business while increasing the share of existing accounts - by developing strong relationships and strategic partnerships. A key component being the servicing of those clients.

Main responsibilities of the role include but are not limited to:

1. Proactively pursue new business opportunities in the Corporate and sometimes related segments.
2. Qualify existing and prospective accounts to ascertain a deep understanding of the room nights and revenue potential for the 4 hotels.
3. Target the most appropriate accounts for each of the 4 hotels as primary accounts and secondary accounts. This will include Major Corporate Accounts, Local Corporate Accounts, TMC’s, TA’s, Long Stay Providers, Consortia, Specialist Agencies (potentially Entertainment) and others.
4. Develop and implement comprehensive account management, based on a formal plan as well as changes, new actions to adapt to ever changing marketplace and/or hotels circumstances.
5. Host familiarisation trips, on-property show arounds, and entertainment with key bookers.
6. Monitor market trends, obtain and maintain full competitor knowledge and activity. Actively seek and sustain close observation of decision-making criteria from bookers to meaningfully contribute to decisions that best position the hotels to secure revenues.
7. Ensure all Sales procedures are honoured. Intellectual property is treated with value and utilised to maximise the opportunities. Leverage all available resources. Setup, secure and maintain systems to provide the data which will contribute to the evaluation and ultimately decisions on programmes – ROI – Best use of resources and funds.
8. Compile a monthly report on sales actions - past/current/future along with account performance, opportunities and learning alongside additional appropriate commentary.
9. Enrich the overall success within the responsibilities of the Sales Team and the wider Hotel Team.
   

This is a real opportunity for a committed, organised, business focussed individual who is looking for a new challenge and wishes to be part of a team determined to significantly contribute to the success of hotels with tremendous opportunities.

You will demonstrate a positive can-do attitude, genuine knowledge and passion for the hospitality industry – all with a lovely, warm manner.

Successful candidates for our Account Director, Corporate opportunity will:

1. Possess previous experience within a hotel sales environment, preferably within the Corporate segment.
2. Be proficient in Lanyon, Agency 360 and have a working knowledge of GDS and OBT’s.
3. Be well articulated with an excellent telephone manner, verbal and written English.
4. Utilise strong organisational and time management skills, whilst being detail-oriented.
5. Show a passion for customer service and ability to work under pressure, with excellent attention to detail.
6. Show a high standard of personal presentation with confident, professional and welcoming personality.
7. Be a team player who is an avid learner, adaptable and has considerable interpersonal and communication skills.
8. Show sincere dedication and commitment to achievement of the company goals and be an expert in our hotels' product and services.

The Company

The Athenaeum has been family-run since the 1990s and could not be more committed to its famous five-star service. An independent spirit remains at the heart of the hotel, where it continues to welcome everyone as VIPs and to make their stay individual.

At the Athenaeum Hotel, it is our purpose to (re)create a magical haven in a frenetic world. Our values are Creative, Ambitious, Respectful, and Ethical. Every employee across the business helped to create our values, and they are at the heart of everything we do.

At The Athenaeum Hotel, we believe that work should be a place where everyone feels valued, supported, and truly belongs. We recognise the responsibility we have in shaping our employees' experience. Our vision is to create an environment where every team member feels cared for, trusted, and empowered to be themselves.

We are committed to fostering an inclusive culture where everyone can thrive, contribute, and feel a true sense of belonging. We welcome applicants from all backgrounds and strive to make our recruitment process as accessible as possible, including making adjustments for those who need additional support. If you would like us to make any reasonable adjustments during the application process, please let us know by contacting Tom Proctor-Hudson on [e-mail] or by calling on 020 7640 3331. Join us in building a more inclusive future together.

At The Athenaeum Hotel, we recognise our responsibility to the planet and have committed to reducing our impact on it. Our dedicated team are actively working towards ESG initiatives and we hope that you can be part of our long-term sustainability journey.