Account Director - Client Services

JR United Kingdom; Slough; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading digital media agency seeks an experienced Account Director to oversee client relationships and strategies in SEO, Paid Social, and PPC channels. The role emphasizes relationship building and management of integrated accounts, ensuring high-quality deliverables in a collaborative environment with generous benefits such as private health care and flexible working.

Benefits

Private Health Care

Pension

Flexible Working

Commission on New Business

Breakfast & Lunch Provided

Qualifications

• Minimum 3 years of online marketing experience in a client-facing role.
• Extensive digital marketing experience in SEO and PPC.
• Background in large agencies (Search, Media, or Creative).

Responsibilities

• Serve as the senior client contact for integrated accounts.
• Ensure campaigns are delivered on time and within budget.
• Manage monthly revenue and aim to grow client accounts.

Skills

Digital Marketing

SEO

PPC

Client Relationship Management

Job description

Account Director - Client Services, Slough

Company:

Tug Agency

Location:

Slough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Reporting to: Managing Director

Benefits: Private Health Care, Pension, flexible working, commission on new business and renewals

Core Hours: 9:30 am - 6:00 pm, with an hour for lunch and a 4 pm finish on Fridays

Tug Happy Hour: Thursday 6-7 pm

Perks: Breakfast & lunch provided Monday to Wednesday

Location: Shoreditch

Tug is a multi-award-winning digital media agency based in Shoreditch, with offices in Toronto, Sydney, Berlin, and Singapore. We work with well-known brands such as Merlin Entertainments, Canal & River Trust, Zipcar, and more. We seek an experienced Account Director to manage client relationships and drive channel strategy, focusing on SEO, Paid Social, and PPC channels.

You will be detail-oriented, meticulous, and have an excellent understanding of performance marketing channels. Building strong relationships with clients and team members, you will proactively identify and address roadblocks, ensuring top performance and high-quality deliverables.

You thrive in a fast-paced environment, bringing enthusiasm and leadership. Reporting to the Managing Director, you will bridge agency teams and clients, ensuring high standards and managing your revenue portfolio with opportunities for upselling and cross-selling. You will also support new business pitches.

We offer flexibility, support for your growth, and a collaborative environment. Benefits include private health care, dental, office lunches three times a week, and commissions on new business and renewals.

Responsibilities:

• Serve as the senior client contact for integrated accounts (SEO, PPC, Social, Display, Creative Projects)
• Prepare and approve client-facing documents and presentations
• Act as the client's eyes and ears, challenging the channel teams constructively
• Ensure campaigns are delivered on time and within budget
• Manage monthly revenue and aim to grow client accounts
• Drive client strategies within the agency
• Handle monthly client billing
• Support pitches with leadership and sales teams
• Organize client and team entertainment

Ideal Candidate:

• Extensive digital marketing experience in SEO and PPC, including programmatic display and paid social
• Minimum 3 years of online marketing experience in a client-facing role
• Background in large agencies (Search, Media, or Creative)