Account Director – Building Services

Facilities Management Intrapreneur Ltd; Crawley; On-site; GBP 81,000 - 99,000; Full time

Job summary

Facilities Management Intrapreneur Ltd in Crawley is seeking an Account Director, Building Services to lead a defined contract, ensuring financial and operational commitments are met. The role focuses on hard and soft services, contract growth, and sustainable service delivery.

The successful candidate will drive strategic development, manage a contract team, uphold health and safety policies, and coordinate with client contacts to exceed expectations. Salary up to £90,000 plus package.

Qualifications

• Engineering qualification preferred (HND or higher).
• Experience managing contracts/accounts in technical or hard services.
• Demonstrated leadership and development of contract teams under pressure.

Responsibilities

• Provide leadership to ensure contractual commitments are met and exceeded.
• Exploit opportunities for strategic development to increase turnover and profitability.
• Ensure policies and processes are communicated and implemented on the contract.
• Promote health and safety across the business and subcontractors.
• Design staffing structures to balance cost with service excellence and workload peaks.
• Ensure contract teams are fully competent with succession planning.
• Collaborate with Operational managers to develop the business and support colleagues.
• Develop contract financial plans for revenue, profit, and cost reduction.
• Maintain control systems to meet statutory and contractual commitments.
• Maintain customer focus and strong relationships with client contacts.
• Lead and mentor teams, deliver best-practice training and recognition.
• Communicate effectively through meetings, reports, and forums.
• Support sales through solutions development and mobilisation on new contracts.
• Provide learning environments and development planning for staff.

Skills

Leadership

Contract management

People management

Strategic development

Financial planning

Health and safety oversight

Education

Engineering qualification (HND+)

Job description

Job Title: Account Director, Building Services – Crawley

Salary up to £90,000 plus package

Purpose of the job

Providing leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded. Hard and soft services.

Key Responsibilities

• Provide leadership, and that contractual commitments are met and exceeded.


• Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.


• Ensuring business policies and processes are effectively communicated, and implemented within the contract.


• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both the business and subcontractors activities, and are regularly review.


• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.


• Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.


• Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.


• Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.


• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.


• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.


• Promoting and maintaining the values of the business.


• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.


• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.


• Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts


• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.

Accountabilities

• Accountability to the business functional heads, as appropriate.


• Accountable day-to-day to the relevant client contacts.


• Line management responsibility for a contract team and indirectly for relevant sub-contractors.


• Financial responsibility for the delivery of Plan commitments for the contract.

Person Specification

• Education


• An engineering qualification is preferred, preferably HND or above.


• Training


• Incumbents must be able to demonstrate a career showing continuous personal development.

Experience

• Managerial experience at Contract / Account Manager or above within technical and or hard services is preferred.


• Delivery of wider facilities management services (desirable)


• The development and review of teams, appraisal, and the application of effective people management practice (desirable).


• Incumbents must have a high level of energy, be self- starters, confident and stable in manner.


• Organised, able to prioritise and deliver within high pressure, business critical environments.


• Experience of managing accounts within a large corporate environments.