Account Director

Trust in SODA; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Employee development

Wellbeing program

Job summary

Trust in SODA is seeking an Account Director to take ownership of a portfolio of key B2B client accounts and lead a high-performing client services team. The role focuses on shaping account strategy, uncovering growth opportunities, and delivering exceptional creative and marketing work.

You will influence agency direction, partner with senior clients, and drive both client success and agency growth in a fast-paced, ambitious environment with hybrid working.

Qualifications

• Account leadership experience with client-facing roles
• Strong B2B marketing/creative background
• Proven track record of growing client relationships
• Ability to mentor and inspire teams
• Commercial acumen with profitability focus
• Confident in senior stakeholder conversations
• Solutions-focused mindset
• Thrives in fast-paced agency environments

Responsibilities

• Lead a portfolio of key client accounts and act as trusted strategic partner
• Shape account strategy and growth opportunities; deliver integrated campaigns
• Direct a high-performing client services team; mentor and develop talent
• Drive client retention, satisfaction, and long-term account growth
• Manage commercial discussions, proposals, reviews, and planning sessions
• Identify opportunities to grow revenue across existing accounts
• Collaborate with agency leadership to shape future growth plans
• Champion best practices, performance, and excellence across the business

Job description

Ready to step into a role where you'll have a genuine seat at the table, influence agency growth, shape client strategy, and lead a talented team?

This is an opportunity to join an award-winning independent B2B creative agency at an exciting stage of its journey. Following a major rebrand, a refreshed vision, and significant investment into its people and culture, the agency is entering a new phase of growth and is looking for an ambitious Account Director to help lead the charge.

You'll work with ambitious brands, build long-term strategic partnerships, and play a key role in driving both client success and agency growth. If you enjoy combining commercial thinking, team leadership, and strategic client management, this role offers the perfect platform to make a real impact.

The Opportunity

As Account Director, you'll take ownership of a portfolio of key client accounts, acting as a trusted strategic partner while leading a high-performing client services team.

You'll help shape account strategy, uncover growth opportunities, and ensure the delivery of exceptional creative and marketing work. Beyond client leadership, you'll have a direct influence on agency culture, team development, and future business success.

This is far more than a traditional account management role. It's an opportunity to become a key voice within a growing agency that values ambition, ideas, and leadership.

What You'll Be Doing

• Leading and growing strategic relationships with a portfolio of B2B clients
• Acting as a senior advisor, helping clients tackle business challenges and unlock new opportunities
• Driving client retention, satisfaction, and long-term account growth
• Leading commercial conversations, proposals, reviews, and strategic planning sessions
• Managing, mentoring, and developing a talented team of client services professionals
• Ensuring the successful delivery of integrated campaigns and projects
• Identifying opportunities to grow revenue across existing accounts
• Collaborating with agency leadership to shape future growth plans
• Championing best practice, performance, and excellence across the wider business

What We're Looking For

• Experience in an Account Director, Senior Account Director, or equivalent client leadership role
• Strong agency background, ideally within B2B marketing, creative, or integrated environments
• A proven track record of growing and nurturing client relationships
• Experience leading, mentoring, and inspiring teams
• Strong commercial acumen with an understanding of profitability and account growth
• Confidence leading strategic client conversations at a senior stakeholder level
• A proactive, solutions-focused mindset
• Someone who thrives in a fast-paced, ambitious agency environment

Why Join?

• Join an award-winning agency with bold growth plans
• Significant influence on client strategy and agency direction
• Lead and shape a high-performing team
• Work with exciting B2B brands on impactful campaigns
• Clear progression opportunities as the business continues to scale
• Hybrid working and flexible culture
• Strong investment in employee development and wellbeing
• Collaborative, supportive, and ambitious environment
• The chance to be part of a business undergoing an exciting transformation