Account Director

Major Players | B Corp™; Greater London; On-site; GBP 54,000 - 66,000; Full time

Job summary

Major Players, a leading brand and marketing talent agency headquartered in London, is hiring an Account Director. You will lead your team and clients with authority, driving profitability and strategic creative intent across global brands.

The role emphasizes culture-led experiences and cross-channel delivery while maintaining high standards of client service and team mentorship. Salary is up to £66,000 depending on experience, with a full-time, on-site presence at the East Central London

Qualifications

• Proven senior experience in a client-facing experiential and brand experience agency.
• Strong background in brand experience, youth marketing, or cross-channel campaigns.
• Outstanding project and team management capability.
• Demonstrable commercial acumen; budgeting, forecasting, profitability ownership.
• Excellent communication, presentation and stakeholder management.
• Track record of growing accounts and driving strategic and creative excellence.

Responsibilities

• Set the tone for your team, nurturing development and handling tough conversations with calm and integrity.
• Own the seamless day-to-day management of all accounts, exceed KPIs and client expectations.
• Oversee strategic output across accounts, presenting clear arguments to clients.
• Stay curious about the industry, applying strong creative judgement to projects.
• Take full ownership of account financials – fees, cost estimates, resources and profitability.
• Mentor and inspire the account team, driving progression and high delivery standards.

Skills

Senior client-facing experience

Experiential/brand experience

Project and team management

Commercial acumen

Communication skills

Job description

Major Players are partnering with an award winning brand experience agency to hire an Account Director. Headquartered in London and operating worldwide, they work with some of the world's most exciting global brands to create culture-led experiences that resonate with youth audiences and drive real results.

The Account Director is the most important role in the business. You set the pace, direction, and standard for everything around you, leading your team, your clients, and your accounts with authority, creativity, and commercial conviction.

This isn't just a client management role. You'll be a cultural leader, a strategic thinker, a creative champion, and a commercial driver all at once. You'll create the conditions for brilliant work to happen, own the profitability of your accounts, and be the person clients turn to when it matters most.

Key responsibilities:

• Set the tone for your team, fostering a collaborative environment where creativity flourishes. Nurture the development of those around you, handling difficult conversations with calm and integrity.
• Own the seamless day-to-day management of all accounts, consistently exceeding KPIs and client expectations. Be the go-to for your clients — always steps ahead, anticipating needs and delivering winning proposals.
• Oversee all strategic output across your accounts, bringing a confident, well-informed point of view and presenting compelling arguments to clients with clarity and conviction.
• Stay genuinely curious about the industry, bringing strong creative judgement to every project and creating the conditions for best-in‑class work to happen.
• Take full ownership of account financials – fees, cost estimates, resource tracking, and profitability across GP% and NP% – while proactively identifying new commercial opportunities.
• Manage, mentor, and inspire your account team, driving their progression and holding them to the highest standards of delivery.

Skills required:

• Proven senior experience in a client-facing experiential and brand experience agency
• Strong background in brand experience, youth marketing, or cross-channel campaign delivery
• Outstanding project and team management capability
• Demonstrable commercial acumen; leading commercial conversations with clients from budgeting, forecasting, and profitability ownership
• Excellent communication, presentation, and stakeholder management skills
• A track record of growing accounts, developing teams, and driving strategic and creative excellence

Hours: Full time

Salary: Up to £66,000, dependent on experience

Office Location: East Central London

Office requirements: 3 days per week in the office (Tues, Wed and Thurs)

Major Players are the UK’s leading marketing and creative talent agency, and over the last three decades we’ve consistently championed our people and communities. As a proud B Corp, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees.

We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: www.majorplayers.co.uk/diversity-equity-inclusion/