Account Director

Taxi Studio; Bristol; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Taxi Studio is seeking an ambitious Account Director to lead and grow client relationships while driving creative opportunities. This role involves developing strategic business plans, mentoring team members, and ensuring client satisfaction through exceptional service. Join a dynamic team committed to pushing creative boundaries and delivering outstanding results.

Benefits

Health Cashback Plan/Private Healthcare

Enhanced Pension Contributions

Flexible Working Hours

Paid Volunteering Day

Qualifications

• Proven experience in client relationship management and business development.
• Strong leadership skills with a focus on team mentoring.
• Ability to create and execute strategic plans.

Responsibilities

• Lead and grow client relationships and fees.
• Advise on client projects and ensure quality deliverables.
• Identify opportunities for new projects and client referrals.

Skills

Client Relationship Management

Strategic Thinking

Leadership

Creative Problem Solving

Education

Bachelor's Degree

Job description

Client Teams’ Purpose:To grow sustainable client relationships, accounts and fee.
Account Director’s Purpose: To direct client relationships and surpass annual client targets.

As an Account Director at Taxi Studio, you'll lead and grow client relationships and fees while unlocking creative opportunities. You’ll be accountable for creating and executing your annual client development plan, using your deep understanding of clients' businesses and brands to create unforgettable work and client service. You'll push the boundaries of our offerings to exceed expectations, drive commercial success for our clients, and enhance our capabilities. As an ambitious leader, you'll champion collaboration both internally and externally, while always being mindful of our Code of Conduct.

Client Leadership
You’ll build and direct real relationships with your clients and to ensure we create unforgettable work, you’ll develop an affinity with them, seeking to gain a thorough understanding of their ambitions, fears, businesses, brands, competitors and more. Additionally, you’ll offer value-added consultancy, proactively presenting influential ideas and solutions that showcase Taxi Studio’s creative expertise.

Project Advisor
With one foot in the project detail, you’ll advise on client projects and be the key decision maker for your accounts. Together with the project team, you’ll interrogate the client brief and support the creation of inspiring ‘Famework’ creative briefs when they’re required. You’ll advise on the briefing process ensuring that they establish the correct problem to solve and compelling reasons to care.

Commercial Accountability
You’re accountable for delivering your pod’s monthly and annual client fee and profitability targets, building the project pipeline, presenting accurate weekly forecasting, routinely tracking project financial performance and performance managing your account team. You’ll consult on project proposals to ensure accuracy and efficiency in the first instance; however, it’s your responsibility to ensure that they don’t leave the studio without your approval to ensure quality and consistency is maintained.

Strategic Business Development
You’ll identify opportunities for our creative and strategic thinking to add value to our clients’ brands with the express aim of converting them into exciting projects. You’ll continuously develop senior-level client relationships, and when trust is built, seek referrals and introductions to their networks. To ensure that you maintain momentum and are focussing your energy in the right place, you’ll present a summary of your client development progress, and client target status to Management Team every quarter.

Team Mentor
Your Client Team will look to you for on-the-job guidance to hone their critical thinking and practical skills. You’ll delegate tasks thoughtfully and appropriately–not just to unburden your busy schedule–but to nurture their growth and development, supporting their goal setting and career progression. You may also have the responsibility of line-managing one–or few–with a view to ensuring their career development stays on the right track.

Our Code of Conduct

Taxi Studio’s three founders founded three values; they’ve since become the bedrock of our culture. So, on joining us, you’ll be asked to embrace (and sign) our Code of Conduct:

Live Fearless

We'll encourage you to embrace the extraordinary, think bigger, seek to improve, step into the unknown, back yourself, and be true to yourself.

Form Real Relationships

We'll expect you to do the right thing, treat others with respect, champion your colleagues, seek to assist not obstruct, give constructive feedback, and be kind to yourself.

Play Fair

We'll need you to always seek first to understand, collaborate without ego, bring the joy, say 'no' when you need to, take responsibility for your actions, and be aware of your impact.

Benefits
You’ll be remunerated and rewarded based on your contribution to the business, and you’ll benefit from an array of benefits, too:

Career Caretaking
We initiate regular development catchups with you to check on how things are going, celebrate your successes and help you work out what things you might need further support on, and together we’ll establish some goals that we’ll review at your next catch-up. You’ll have access to a mentor (if you want one) and our dedicated in-house coach. Plus, we provide plenty of training opportunities across the year, and you’ll get an annual personal budget to spend on your wellbeing. And on that note, we’ll encourage you to take a ‘duvet day’ (or two) if/when you need it, to protect your mental wellbeing.

Other Stuff
We pride ourselves on providing industry-leading benefits, and some of them include: A Health Cashback Plan/Private Healthcare, Enhanced Pension Contributions, Enhanced Maternity/Paternity, Life Assurance Plan, Hybrid Working and Flexible Working Hours, A Paid Volunteering Day (so you can do some good, on us). And more. And while it’s not a benefit, we operate a fair salary policy, which is scrutinised–and reviewed every year–in line with industry salary benchmarks.

Diversity, Equity & Inclusion
No matter who you are, where you’re from or what experience you may or may not have, you are very welcome to interview for a position at Taxi Studio. We uphold diversity of thought and support diversity in people. We seek divergent thinkers. And people that are smart and nice. It’s that simple.

Being B Corp
We’re B Corp Certified. We believe that what we do is never more
important than how we do it. Being an independent B Corp is beneficial. For starters–unlike bureaucratic, bloated network agencies–we only
answer to our people, the planet, and the brief.