Account Development Manager - NHS Fleet Solutions

Northumbria Healthcare NHS Foundation Trust; Seaton Delaval; On-site; GBP 48,000 - 60,000; Full time

Job summary

Northumbria Healthcare NHS Foundation Trust is seeking an Account Development Manager to drive growth and success of non-core revenue services across a portfolio of public sector and not-for-profit clients. You will act as a key liaison, identify and maximise opportunities, and maintain high levels of customer service and satisfaction.

Reporting to the Head of Account Management, you will manage a broad client base across major local NHS hospitals, champion user needs, and self-generate leads

Job description

Reporting to the Head of Account Management, the Account Development Manager’s primary role is to ensure the continued growth and success of Northumbria Healthcare Group’s non-core revenue services. The postholder will be responsible for managing a strategic portfolio of customer accounts for Fleet’s growing number of public sector/not-for profit clients.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

• Maximising performance within a defined portfolio of accounts.
• Provide a key point of liaison with existing customers and stakeholders and identify and maximise opportunities for growth.
• Championing the client/scheme end-users at all levels internally.
• Providing clients with excellent service and support to develop relationships.
• Ensuring awareness with competitive activities within accounts.
• Proactively identifying existing customer needs and self-generating leads for additional business opportunities.
• Liaising with other members of the team to manage existing accounts.
• Maintaining accurate records on the department’s Customer Relationship Management (CRM) system.
• Monitoring client satisfaction and adapting approach where possible.
• Maintaining a knowledge of developments in the salary sacrifice sector.
• Exhibiting and evaluating at promotional events in the UK, and via webinars.
• Ensuring internal teams/sections provide the highest level of customer service.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.