Account Manager

Active Care Group; Liverpool; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

25 days + bank holidays

Birthday off

Training and development opportunities

Active Reward App

24/7 Employee Assistance Programme

Nest Pension

Medicash Health Plan

Active Awards programme

Enhanced Sick & Maternity Pay

Refer a Friend scheme (£1500)

Job summary

Active Care Group is one of the UK’s largest providers in complex care, seeking an Account Manager to manage our external staffing base. You’ll ensure service delivery, high shift fulfilment, accurate workforce matching, and governance across internal bank and Operations teams.

You’ll build strong relationships with internal and external stakeholders, drive performance, monitor compliance and reporting, and help identify opportunities for account growth within a fast-paced healthcare environment.

Qualifications

• Essential minimum 2 years’ experience within healthcare staffing, recruitment, workforce management, or account management.
• Strong client relationship and stakeholder management skills.
• Experience managing high-volume staffing accounts and service delivery.

Responsibilities

• Manage and develop relationships with our internal bank team, service managers and external providers.
• Act as the main point of contact for staffing queries, escalations, and requirements.
• Drive shift fulfilment performance and workforce availability across assigned accounts.
• Ensure healthcare workers are accurately matched to client requirements and site specific compliance standards are met.
• Monitor staffing demand, workforce planning, and staffing trends.
• Oversee timesheet processing, approvals, and payroll governance to ensure accuracy and timely submission.
• Produce and analyse performance reports, including fill rates, compliance, and service KPIs.
• Work collaboratively with external suppliers, Compliance, Payroll, and Operations teams to resolve issues and improve service delivery.
• Ensure adherence to contractual obligations, service level agreements, and company policies.
• Identify opportunities for service improvement and account growth.

Skills

Client relationships

Stakeholder management

High-volume staffing

Organisational skills

Communication skills

Problem solving

Analytical and reporting

MS Office

Workforce management systems

VMS / MSP / Neutral Vendor

Payroll governance understanding

Tools

VMS

MSP

Neutral Vendor

Client portal systems

Workforce management systems

Payroll systems

Job description

Come and join one of the UK’s largest providers in complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone. Jane Lewis, part of Active Care Group, has been a trusted name in healthcare recruitment, delivering high-quality, fully compliant staff to services across the UK. Whether you’re a healthcare provider in need of reliable, last-minute cover or a nurse, HCA, or support worker looking for flexible agency work, we’re here to help.

The Account Manager is responsible for managing our external staffing base, ensuring excellent service delivery, high shift fulfilment, accurate workforce matching, and effective operational governance. The role acts as the primary contact for our internal bank team and Operations teams to ensure client requirements are met and service standards are maintained.

What you’ll be doing:

• Manage and develop relationships with our internal bank team, service managers and external providers.
• Act as the main point of contact for staffing queries, escalations, and requirements.
• Drive shift fulfilment performance and workforce availability across assigned accounts.
• Ensure healthcare workers are accurately matched to client requirements and site specific compliance standards are met.
• Monitor staffing demand, workforce planning, and staffing trends.
• Oversee timesheet processing, approvals, and payroll governance to ensure accuracy and timely submission.
• Produce and analyse performance reports, including fill rates, compliance, and service KPIs.
• Work collaboratively with external suppliers, Compliance, Payroll, and Operations teams to resolve issues and improve service delivery.
• Ensure adherence to contractual obligations, service level agreements, and company policies.
• Identify opportunities for service improvement and account growth.

Key Performance Indicators:

• Shift fill rates.
• Client satisfaction and retention.
• Compliance performance.
• Timesheet accuracy and processing timeliness.
• Resolution of client issues and escalations.

What you’ll have:

• Essential Minimum 2 years’ experience within healthcare staffing, recruitment, workforce management, or account management.
• Strong client relationship and stakeholder management skills.
• Experience managing high-volume staffing accounts and service delivery.
• Excellent organisational, communication, and problem-solving skills.
• Strong analytical and reporting capability.
• Proficiency in Microsoft Office and workforce management systems.
• Desirable Experience managing national or multi-site client accounts.
• Knowledge of VMS, MSP, Neutral Vendor, and client portal systems.
• Understanding of timesheet processing, payroll governance, and workforce compliance requirements.
• Personal Attributes Customer-focused and results-driven.
• Strong attention to detail.
• Proactive and adaptable.
• Excellent communication and interpersonal skills.
• Able to work effectively in a fast-paced environment.

What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Join the Benefits Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know ...and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Take a look around the company https://activecaregroup.co.uk/