Account Coordinator (Print), Manchester

HH Global Group; Manchester; Hybrid; GBP 25,000 - 38,000; Full time

Job summary

HH Global Group in Manchester is seeking an Account Executive to work closely with suppliers and internal teams to deliver services to clients on time and to specification.

You will provide excellent client service, reporting and project delivery while building strong relationships with key stakeholders, ensuring KPIs and SLAs are met.

The role blends time between the local office, client/vendor sites and home, with a focus on managing multiple projects and maintaining accuracy.

Qualifications

• Experience liaising with clients on service provision and solutions.
• Business administration experience in a client services team.
• Numerate with commercial bias and able to manage multiple projects.
• Attention to detail with strong time management.
• Excellent verbal and written communication skills.
• MS 365 capability (Outlook, Excel, PowerPoint, Word).

Responsibilities

• Provide technical input and advice on projects across our service range.
• Support the Client Engagement team in delivering exceptional service and maintaining relationships.
• Produce detailed specifications for internal and external parties with key dates and requirements.
• Brief suppliers on client requirements and monitor projects to ensure delivery to specification and SLA.
• Ensure invoicing procedures are followed, raise purchase orders, monitor deliveries and reports.

Job description

Purpose of the job

Our Account Executives work closely with suppliers and internal contacts to deliver services to our clients professionally, to specification and on time.

You will be responsible for delivering excellent client service, reporting and project delivery as well as developing and maintaining strong relationships with key client stakeholders and suppliers - all in line with KPIs, SLAs and client brief / expectations. You’ll play a pivotal role in client account success by providing administrative expertise and general support to ensure the smooth running of our activities.

Our current areas of service delivery to this Retail sector client include 2D / 3D Print, Point of Sale Materials (POSM) solutions, some Packaging and Door Drop mail services.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.

Key responsibilities

• Provide technical input and advice on various projects across our service range
• Support the Client Engagement team in delivering exceptional service, building and maintaining a full understanding of HH Global’s capabilities
• Produce detailed specifications for internal and external parties, ensuring essential requirements such as technical details and key dates are captured
• Brief suppliers on client requirements and then monitor projects to ensure they are delivered to specification, on time and in line with SLA - recording activity and progress using the designated company tools
• Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking + distributing various internal and client reports

Knowledge, skills + experience

• Experience in liaising directly with clients around service provision and solutions
• Business Administration experience within a client services team where you are directly engaging with clients
• Numerate with a commercial bias / understanding and able to manage multiple projects simultaneously
• A keen eye for detail plus developed time management and prioritization skills
• Excellent communication skills - verbal, written + presentation
• MS 365 capability especially Outlook, Excel, PowerPoint + Word

What success looks like

• Trusted by clients and colleagues as a reliable and proactive point of contact
• Multiple projects, deadlines and priorities are managed effectively without compromising quality
• Financial and administrative processes are completed accurately, supporting smooth business operations

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