Account Coordinator

Caterpillar; Peterborough; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave + 8 Bank Holidays

Up to 9% Bonus

Contributory pension scheme - Caterp­-

Contributory share scheme - Caterp​ill

Flexible benefits including health and

Job summary

Caterpillar is seeking an Account Coordinator in Peterborough, UK, office-based, 37 hours per week. You will manage end-to-end order fulfilment for assigned accounts, act as the main contact, and collaborate with Sales, Supply Planning and Logistics to meet service levels. Travel up to 10% may be required.

The role offers a competitive package with pension, bonus, and share schemes. On-site presence is required five days a week.

Qualifications

• Experience of End-to-End Order-to-Delivery (O2D) Process Management.
• Supply Chain Operations Knowledge – Root Cause Analysis & Problem Solving.
• Order Fulfilment Management.
• Logistics and Transportation Coordination.
• Demand and Supply Planning Fundamentals.
• Relationship Management techniques; establishing healthy client/vendor relationships.
• Account Management of day-to-day activities for existing clients.
• Customer Focus to align with client needs and satisfaction.
• ERP systems knowledge including QAD, EE and SAP CBS.

Responsibilities

• Manage the end-to-end order fulfilment process, entry, validation, monitoring and on-time delivery.
• Serve as primary contact for assigned customers, provide updates and resolve inquiries.
• Manage order changes, cancellations, constraints, and shipment risks with proactive communication.
• Coordinate shipments and delivery schedules to ensure on-time fulfilment with logistics partners.
• Collaborate with Sales, Supply Planning, Demand Planning, Manufacturing, Procurement, Logistics, Finance, Warehousing and Customer Service teams.
• Monitor product availability and supply risks; support S&OP and customer review activities.
• Contribute to operational excellence through stakeholder reporting and process improvements.

Skills

End-to-End Order-to-Delivery (O2D)

Supply Chain Operations Knowledge

Order Fulfilment Management

Logistics and Transportation

Demand and Supply Planning

Relationship Management

Account Management

Customer Focus

ERP Systems (QAD, EE, CBS/SAP)

Adaptability

Resilience

Data Accuracy & Validation

Tools

QAD

EE

CBS/SAP

Job description

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area:

Supply Chain

Job Title: Account Coordinator

Salary: £31,414 per annum + dependent on experience

Location: Peterborough, UK – Office Based

Benefits:

• 25 days annual leave + 8 Bank Holidays
• Up to 9% Bonus
• Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%
• Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
• Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.

About Us - IPSD

Caterpillar’s Industrial Power Systems Division (IPSD) designs, tests and manufactures 0.5 to 18L Cat® and Perkins engines that power over 5000 applications including Marine, Petroleum, Industrial Applications, Electric Generators, and Locomotives. Caterpillar’s company strategy includes sustainability as one of four focus areas and IPSD is engaged and actively preparing green energy solutions for the future.

The Opportunity

As an Account Coordinator you will be responsible for managing the end-to-end Order-to-Delivery process for assigned customer accounts. This role ensures customer orders are received, processed, fulfilled, shipped, and delivered according to agreed service levels while maintaining strong customer relationships and collaborating with cross-functional teams

What You Will Get

As an Account Coordinator at Caterpillar, you will gain valuable experience managing customer relationships, coordinating complex order fulfilment processes, and collaborating with cross-functional teams across sales, supply chain, logistics, and operations. You will develop strong commercial awareness, problem-solving capabilities, and analytical skills while supporting customers and ensuring a high level of service delivery. The role offers exposure to a global industry leader, providing opportunities to build expertise in customer account management, forecasting, operational planning, and continuous improvement, creating a strong foundation for future career progression within Caterpillar.

Additional Info

There may be travel required (Global) in this role (up to 10%)

37 hours per week, Monday-Friday on-site presence required.

What You Will Do

• Manage the end-to-end order fulfilment process, ensuring accurate order entry, validation, order monitoring, and timely delivery.
• Act as the primary point of contact for assigned customers, providing order updates, resolving inquiries and service issues, and building strong customer relationships.
• Manage order changes, cancellations, exceptions, inventory constraints, and shipment risks, ensuring timely resolution and proactive communication.
• Coordinate shipments and delivery schedules, track order progress, and ensure on-time fulfilment through effective management of logistics and transportation partners.
• Collaborate with Sales, Supply Planning, Demand Planning, Manufacturing, Procurement, Logistics, Finance, Warehousing, and Customer Service teams to align supply with customer demand and service requirements.
• Monitor product availability and supply risks, communicating impacts and mitigation plans while supporting S&OP and customer review activities as required.
• Contribute to operational excellence through stakeholder reporting, process improvements, strategic customer projects.

What You Will Have

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding

Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Level Basic Understanding

• Experience of End-to-End Order-to-Delivery (O2D) Process Management
• Supply Chain Operations Knowledge – Root Cause Analysis & Problem Solving
• Order Fulfilment Management
• Logistics and Transportation Coordination
• Demand and Supply Planning Fundamentals

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Basic Understanding

• Cross functional collaboration

Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.
Level Basic Understanding

• Issue Resolution and Escalation Management

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge

• Supply Chain Customer Management

Desired for Top Candidates

• Knowledge of ERP Systems (QAD, EE, CBS/SAP)
• Adaptability, Accountability, Resiliency
• Data Accuracy & Validation skills

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. #LI

This position requires working onsite five days a week.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply