Product Consultant

Caterpillar, Inc.; Desford; On-site; GBP 50,000 - 58,000; Full time

Benefits offered by this job

27 days annual leave

up to 10% annual bonus

Private Medical

Healthcare

Vision & Dental

Green Car Scheme

Share Scheme

Contributory Pension Scheme

Free Car Parking

Caterpillar Advantage

Job summary

Caterpillar Desford is seeking a Product Consultant to support EAME field sales teams and dealers with product and application expertise. You will develop training, analyze competitive data, and assist in defining new product features and requirements.

You’ll coordinate expo logistics and manage HEXMC loan configurations. The role emphasizes customer-focused value selling and broad Caterpillar product knowledge across excavator portfolios, with 30% travel domestically and internationally.

Qualifications

• Customer focus drives customized solutions for field sales and dealers.
• Knowledge of Caterpillar products and services for diverse situations.
• Ability to analyze situations and make informed decisions.
• Clear, cooperative communication with field sales, dealers and customers.
• Ability to understand and articulate technical machine performance and applications.
• Ability to differentiate value through product/service offerings.

Responsibilities

• Support sales execution with product and application expertise to field sales reps and dealers.
• Develop and deliver product and application training to field reps, dealers and customers.
• Provide reports on competitive performance, feature/benefit comparisons and cost analyses.
• Input to NPI teams for next generation product development activities.
• Assist in defining feature specifications and product requirements for HEXMC.
• Provide industry trends based on customer data and benchmarking.
• Respond to dealer queries in a timely manner.
• Coordinate logistics for HEXMCs at expos, training, and rentals.

Skills

Customer Focus

Products & Services

Decision Making

Effective Communications

Technical Excellence

Value Selling

Industry Knowledge

Job description

What You’ll Do:

Support sales execution and providing product and application expertise to the EAME field sales rep teams and dealers to support prime product and work tool sales execution and improved value proposition. Responsible for developing and delivering product and application training to field reps, dealers & customers. Identify, manage and provide reports on competitive performance studies, feature/benefit comparisons and maintenance and repair cost analysis. Provides input to HEXMC NPI team(s) for next generation product development activities. Assist in defining and placing value on new product features, functional and technical specifications, and general product requirements. Provide HEXMC Product Group with industry-specific trends based on customers’ operational data and benchmarking. Respond and/or action dealer requests and product queries in a timely manner. Support in territory trade shows, being the face of Caterpillar representing BCP HEXMC products. You will be responsible for arranging transportation for all HEXMCs in relation to Expos, Training and competitive rental machines. You will manage the HEXMC Loan account, assuring new machines are ordered and correctly configured as well as managing the sale and disposal of existing units. Creation of sales support materials.

What You Have (Core Skills):

Customer Focus: Align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations. Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment. Effective Communications: Develops a cooperative work relationship with others inside the department and especially field sales organizations, dealers and customers Technical Excellence: Able to clearly demonstrate the ability to understand and articulate technical machine performance and application knowledge that allows you to be regarded as an "expert" in product applications Value Selling: Ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Top Candidates Will Also Have Job-related experience within an engineering, product group, industry, product marketing or sales support background. A broad knowledge and understanding of Caterpillar products, commercial strategies, dealer operations and capabilities. Language skills will be a bonus. Experience interacting with Caterpillar’s dealer network either in an industry or product support capacity. Considerable knowledge regarding product configuration, compatibility, architecture and understanding the impact on downstream NPI activities Global industry experience Solid understanding of the Excavator portfolio Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Job Title: Product Consultant Salary: £49,500-£57,500 depending on experience

Job Title: Product Consultant Salary: £49,500-£57,500 depending on experience

Location: Desford Contract: Permanent Travel: 30% Domestic & International

Location: Desford Contract: Permanent Travel: 30% Domestic & International

What We Offer:

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

Benefits:

• 27 days annual leave + bank holidays
• up to 10% annual bonus
• Flexible Buy in Benefits such as Private Medical
• Healthcare
• Vison & Dental schemes
• Green Car Scheme and more
• Share Scheme (50% Company Matched)
• Contributory Pension Scheme (Contribution double by Company up to 10%)
• Free Car Parking
• Caterpillar Advantage website

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For the past 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.