Account Co-ordinator - Labels

Taylor Higson; West Midlands; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Taylor Higson is seeking an organised Internal Account Coordinator to join their team for a role based in Derbyshire with hybrid working, three days in the office. The position offers a salary of up to £35,000 and involves managing customer enquiries, coordinating briefs, and supporting product development across global sites.

The role requires strong communication skills, the ability to handle multiple priorities, and a proactive, problem-solving mindset to maintain project schedules and build

Qualifications

• Experience in internal account management or customer service within a labels environment.
• Experience coordinating projects against tight deadlines is advantageous.
• Excellent written and verbal communication with strong attention to detail.
• Ability to manage a varied workload and prioritise effectively.

Responsibilities

• Managing day-to-day customer enquiries and account activity.
• Coordinating new briefs and projects through the business.
• Supporting product development and new product setup.
• Managing the sampling process from development to tracking.
• Setting up products and customer information on internal systems.
• Responding to internal and external queries and monitoring deadlines.
• Providing general account administration and customer support.
• Building strong customer relationships and understanding priorities.
• Occasionally attending customer meetings and deputising for the Account Management team.

Skills

Account coordination

Customer service

Project coordination

Communication skills

Time management

Problem solving

Relationship building

Job description

Account Co-ordinator - Labels

Location: Derbyshire - Hybrid, with three days per week in the office

Salary: Up to £35,000

Office Hours: Mon-Thurs 8:30-5pm, Fri 8:30-2:30pm

Role Overview

A successful global provider of labels, packaging and intelligent product solutions, supporting leading brands across the fashion, apparel and retail sectors who are looking for an organised and customer-focused Internal Account Coordinator to join their team.

It is a varied, process-driven role involving regular communication with customers, internal departments and sites around the world.

Key Responsibilities

• Managing day-to-day customer enquiries and account activity
• Supporting existing customer programmes and processes
• Coordinating new briefs and projects through the business
• Supporting product development and new product setup
• Managing the sampling process, including development, checking, presentation and tracking
• Setting up products and customer information on internal systems
• Responding to internal and external queries
• Monitoring deadlines and ensuring projects remain on schedule
• Providing general account administration and customer support
• Building strong relationships and developing an understanding of each customer's priorities
• Occasionally attending customer meetings and deputising for the Account Management team when required

Requirements

• Experience in an internal account management, account coordination or customer service role within a label's environment
• Experience working for a garment manufacturer or supplying retail customer advantageous
• Experience coordinating projects against tight deadlines
• Excellent written and verbal communication skills with strong attention to detail
• The ability to manage a varied workload and prioritise effectively
• A proactive approach and willingness to take ownership with good problem-solving skills and a solutions-focused mindset
• Confidence building relationships with customers and internal teams

Ref 1708540