Account Assistant

Merkle Italia; Leeds; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

Dentsu’s iProspect Leeds team is seeking an Account Assistant to provide proactive support across the client team, helping with day-to-day account management, campaign delivery and reporting. The role sits in a hybrid, permanent arrangement in Leeds/Stafford and offers exposure to major clients such as DFDS, Shiseido and Hiscox.

You will work closely with Account Executives and Managers, handling administration, reporting and budgets, while developing strong media knowledge and analytical skills

Qualifications

• Interest in media and ability to support account teams.
• Proactive, detail-oriented and able to manage multiple tasks.
• A willingness to learn and develop in a fast-paced environment.

Responsibilities

• Provide proactive support across the account team to Account Executives and Account Managers, helping deliver multiple workstreams.
• Support meetings, prepare materials, distribute agendas, attend meetings and circulate accurate minutes and actions.
• Raise purchase orders, maintain PO trackers and check budgets against planned activity, ensuring accurate invoices.
• Collate client performance data and produce clear, accurate reports, monitoring performance against forecast.
• Use research tools to develop audience insights and contribute data to client presentations and media mix recommendations.

Skills

Resilience

Client impact

Commercially curious

Accountable leadership

Resourcefulness

Robustness

Strong organisational skills

Clear and confident communication

Good numeracy

A willingness to learn and develop

Excellent attention to detail

Tools

Microsoft Excel

PowerPoint

Job description

Account Assistant | iProspect | Leeds / Stafford | Permanent | Hybrid

We are looking for someone with a keen interest in media to join our Client Team as an Account Assistant! iProspect – In this time of enormous change, where media is more important than ever before, people are longing for humanity – for real connection, for truth and for what binds us together. Our unique understanding of the intersection of culture, content, data, and technology powers how we build brands out of every moment of connection. For today, and for tomorrow.

Purpose of the Role

In this exciting role, you will provide proactive support across the account team, most specifically to Account Executives and Account Managers, helping with the day-to-day running of the accounts, campaign delivery, reporting, research and financial administration. This role covers our key iProspect clients, including DFDS, Shiseido and Hiscox.

What you’ll do

Account Management

Provide proactive support across the account team, particularly to Account Executives and Account Managers, helping to deliver multiple workstreams accurately and on time. Action small campaign requests under supervision and support specialist teams with campaign delivery once plans are approved. Support the day-to-day administration of client accounts, keeping folders and files up to date and managing client status reports.

Relationship Management

Support Account Executives and Account Managers with general client liaison and administration, providing clear and timely updates. Build and maintain collaborative working relationships with specialist teams, including AV, Digital, Search, Social and OOH. Organise meetings and room set‑up, prepare materials, distribute agendas, attend meetings and circulate accurate minutes and actions. Attend all relevant training sessions and media owner presentations to build knowledge of the media landscape.

Finance & Budget Management

Support accurate financial delivery by raising purchase orders, maintaining PO trackers and checking budgets against planned activity. Understand and apply client terms of business, helping to ensure accurate media schedules and invoices are supplied to the client. Support timely reconciliation and chase outstanding invoices to help ensure prompt payment.

Reporting Oversight

Collate client performance data and support the production of clear, accurate reports. Monitor performance against forecast, identify anomalies and elevate issues promptly to the relevant team member. Use research tools to gather data and insights for competitor reports, media industry trends, live requests and client presentations.

Communications Planning

Use research tools to create and review target audience insights and contribute data to client presentations. Support the Account Manager in translating audience and media consumption insights into holistic media mix recommendations that deliver against client objectives. Support Account Managers and specialist teams in developing detailed plan recommendations and executing plans once approved. Develop a basic understanding of key media channels and the performance metrics used to assess client activity. Use Microsoft Excel and PowerPoint confidently and accurately.

What you’ll bring

• Resilience: Demonstrates a positive learning mindset.
• Client impact: Seeks to understand the context and client impact of tasks.
• Commercially curious: Takes an investigative approach to building knowledge.
• Accountable leadership: Sense‑checks briefs and communicates updates clearly.
• Resourcefulness: Identifies and suggests efficiencies.
• Robustness: Consistently balances pace with quality standards.
• Strong organisational skills.
• Clear and confident communication.
• Good numeracy.
• A willingness to learn and develop.
• Excellent attention to detail.

What we offer

• company-funded Private Medical Insurance
• 24/7 Virtual GP
• generous sick-pay policy
• wellbeing days
• volunteering time
• flexible bank-holiday swaps
• retail discounts
• gym access
• tech schemes
• enhanced maternity, paternity and cars leave
• extended sick leave
• menopause and baby-loss support
• 10 fertility treatment days
• life assurance
• income protection
• financial education tools
• flexible savings options

At dentsu, we’ve built a benefits package that supports every chapter of your life. We make it easier to live well, not just work well. Our employee‑led resource groups have helped shape policies that genuinely matter.

About Dentsu

Dentsu is an integrated growth and transformation partner to the world’s leading organisations. Founded in 1901 in Tokyo, Japan, and now operating in approximately 120 countries and regions, we bring together the power of a global network of leadership brands to deliver impactful, end‑to‑end growth solutions. Through our client promise, Innovating to Impact, we drive growth through integrated services across Media, Customer Experience Management (CXM), and Creative. Our business transformation (BX) mindset, combined with a focus on experience transformation (EX), drives sustainable growth for brands, people, and society. Our commitment to innovation, collaboration, and diversity enables us to continuously evolve, pushing boundaries while delivering measurable impact in a fast‑changing world.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. We recognize the importance of work‑life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [e-mail], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience. We are a Disability Confident scheme user. If you consider yourself to have a disability and meet the essential criteria for the role, you will be guaranteed an interview.

Location details

Location: Leeds
Brand: Iprospect
Time Type: Full time
Contract Type: Permanent

Further information

When you join us, we learn to dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Dream loud.