FHUK Reservations Supervisor

Frasers Hospitality; London; On-site; GBP 35,000 - 42,000; Full time

Job summary

Frasers Hospitality is seeking an experienced Reservations Supervisor to join their UK Head Office. This role focuses on delivering exceptional customer service, supervising the reservations team, and managing group accommodations, all in a dynamic environment that values teamwork and individual development.

Benefits

Discounted Staff Rates

Funded Apprenticeship Programs

Cycle to Work Scheme

Healthcare Cash Plans

Referral Schemes

Provided Uniforms

Wellness Campaign Days

Instant Access to Pay via Wagestream

Free Employee Assistance Programme

Qualifications

• Proven experience in a similar role.
• Excellent attention to detail and time management skills.
• Enthusiastic with a passion for customer service.
• Flexible and able to lead a team effectively.

Responsibilities

• Supervise the reservations team and ensure procedures are implemented correctly.
• Handle group accommodation for London and assist in maintaining client communications.
• Develop a positive team culture and drive exceptional customer service.

Skills

Attention to Detail

Customer Service

Teamwork

Leadership

Communication

Job description

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Join to apply for the FHUK Reservations Supervisor role at Frasers Hospitality

RESERVATIONS SUPERVISOR, FRASERS HOSPITALITY EMEA

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

RESERVATIONS SUPERVISOR, FRASERS HOSPITALITY EMEA

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

What you will be doing as a Reservations Supervisor;

At Frasers Hospitality UK Ltd we are looking for a motivated Reservations Supervisor to join our team at our UK Head Office. You will contribute to delivering exceptional customer service, implementing reservations procedures and supervising the reservations team. Whilst co-ordinating that all reservations personnel ensure they perform their duties correctly, you will handle all group accommodation for London. You will assist the sales team in maintaining open communications with clients and key accounts and help contribute to a culture of enthusiasm and success within the team and across the business.

You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further and your leadership skills will further expand as you effectively manage and motivate your colleagues. You should have previous experience in reservations and be driven to succeed and deliver the best results.

What We’re Looking For

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.
• Multi lingual
• You must be eligible to work in the UK.
  
  

In Addition To Competitive Rates Of Pay We Offer

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
• We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
  
  

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.
• We have moved to a chemical free cleaning system in our properties and an enzyme based eco-friendly system for our apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
  
  

Interested?? Click Apply Now

Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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