Accommodation Manager - Mental Health Supported Housing

Apax; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare & Wellness

Pension scheme

Season ticket loans

Cycle Scheme

Tech Scheme

Up to 28 days annual leave

Education grant

Job summary

Apax in the United Kingdom is seeking an experienced Accommodation Manager to lead a team of Recovery Coordinators and ensure high-quality, compliant support for residents. The role focuses on engaging and empowering residents while maintaining strong professional partnerships.

This is a full-time, fixed-term position at 37.5 hours per week, requiring graduate-level health and social care qualifications and substantial mental health experience.

Qualifications

• Undergraduate degree or vocational qualification in health and social care.
• 2 years’ experience managing support staff, incidents and difficult situations with resilience.
• 2 years’ experience working with other professionals involved with supporting a client.
• 5 years’ experience working with clients with enduring mental health, challenging behaviours, complex needs and substance misuse.
• Understanding of the roles of statutory agencies involved in mental health.
• Excellent knowledge of mental health conditions; dual diagnoses; equality, diversity and safeguarding procedures; quality assurance and compliance; support planning and risk assessment/management plans.
• Strong computer skills and digital dexterity.
• Experience in using Customer Relationship Management systems and databases.
• Excellent communication and interpersonal skills.
• Self-motivated and able to use own initiative to find solutions.
• Ability to work under pressure to tight deadlines.
• Ability to prioritise a varied workload.
• Warm and friendly demeanour with a positive and open-minded attitude.
• Thirst for knowledge, strive for excellence, and a humble posture of learning.
• A genuine desire to want to make a difference and help disadvantaged individuals to have meaningful and purposeful lives.

Responsibilities

• Oversee the support offered to residents, ensuring the service is engaging and empowering.
• Lead a team of Recovery Coordinators to high performance and compliance with frameworks and standards.
• Manage operations on a full-time, fixed-term basis (37.5 hours/week).

Skills

Health & social care

Team management

Mental health experience

Stakeholder engagement

Communication skills

Digital literacy

CRM systems

Education

Undergraduate degree or vocational qualification in health and social care

Tools

CRM systems

Job description

Our MissionApax is a multi-award-winning, values-driven, non-profit social enterprise. Our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.Our MissionApax is a multi-award-winning, values-driven, non-profit social enterprise. Our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.About The TeamWith a thirst for knowledge and a drive to challenge the status quo, learning and innovation have become part of our identity as we work to advance the mental health services landscape. We are full of life and enthusiasm for the care of our residents, and we drive this outlook throughout the entire organisation. As a certified Great Place to Work, this recognition reflects our commitment to fostering a positive and supportive workplace. It’s important to us that any candidate joining our team aligns with our culture and lives our corporate values. For more information about who we are please visit our careers.apax.org.uk and apax.org.uk.Role OverviewThis is an exciting opportunity for an experienced Accommodation Manager to lead a team of Recovery Coordinators, ensuring high team performance and compliance with the relevant frameworks and standards. You will oversee the support offered to our residents, ensuring that the service is engaging and empowering. This is a full-time role, 37.5 hours/week, on a fixed term basis.Key Requirements

• Undergraduate degree or vocational qualification in health and social care.
• 2 years’ experience managing support staff, incidents and difficult situations with resilience within a high supported mental health environment.
• 2 years’ experience working with other professionals involved with supporting a client.
• 5 years’ experience working with clients with enduring mental health, challenging behaviours, complex needs and substance misuse.
• Understanding of the roles of statutory agencies involved in mental health.
• Excellent knowledge of mental health conditions; dual diagnoses; equality, diversity and safeguarding procedures; quality assurance and compliance; support planning and risk assessment/management plans.
• Strong computer skills and digital dexterity.
• Experience in using Customer Relationship Management systems and databases.
• Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels and capacities.
• Self-motivated and able to use own initiative to find solutions.
• Ability to work under pressure to tight deadlines.
• Ability to prioritise a varied workload.
• Warm and friendly demeanour with a positive and open-minded attitude.
• Thirst for knowledge, strive for excellence, and a humble posture of learning.
• A genuine desire to want to make a difference and help disadvantaged individuals to have meaningful and purposeful lives.

Employee BenefitsYou will be joining a friendly, kind and joyful company culture whilst working as part of a next-generation digitalised company. Full details of the Employee Benefits will be provided during the interviewing process.

• Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
• Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
• Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
• Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
• Family & Parenting: Generous maternity and paternity leave, paid parental leave.
• Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities.
• Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities.

Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer. We value authenticity, originality, and personal integrity in all applications. Submissions must reflect your own experience, skills, and communication abilities. The use of artificial intelligence (AI) tools or automated systems to generate, substantially modify, or enhance application materials (including resumes, cover letters, written responses, or assessments) is not permitted unless explicitly stated otherwise. Applications found to have been created or significantly assisted by AI may be disqualified from consideration at our sole discretion.