Mental Health Recovery Coordinator (Support Worker)

Apax Support Ltd; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Healthcare & Wellness

Pension scheme

Holidays & Time Off

Learning & Education

Family & Parenting

Wellbeing

Job summary

Apax Support Ltd in Greater London is seeking an experienced Recovery Coordinator (Support Worker) to take a person-centred approach and support vulnerable adults with enduring mental health challenges towards independent living, dignity and meaningful daily lives. This is a full-time role, 37.5 hours per week, requiring rota-based cover across day, evening and occasional weekends with sleep-in shifts.

You will empower residents, manage caseloads with strong administration, and work

Qualifications

• Undergraduate degree or vocational qualification in health and social care.
• At least 2 years’ experience as a Support Worker within mental health services.
• Good knowledge of mental health-related illnesses.
• Strong administration and organisation skills.
• Experience with caseloads and CRM systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Take a person-centred approach and work within a high or medium support service.
• Empower residents and support them on their journey to independent living.
• Meet shifts across day, evening, weekends and occasional sleep-ins.
• Maintain accurate records and manage caseloads to ensure quality care.

Skills

Communication skills

Interpersonal skills

Administrative skills

Digital dexterity

Education

Undergraduate degree or vocational qualification in health and social care

Tools

CRM systems

Databases

Microsoft Office

Job description

Our Mission

Apax is a multi-award-winning, values-driven, non-profit social enterprise. Our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.

About the Team

With a thirst for knowledge and a drive to challenge the status quo, learning and innovation have become part of our identity as we work to advance the mental health services landscape. We are full of life and enthusiasm for the care of our residents, and we drive this outlook throughout the entire organisation. As a certified Great Place to Work, this recognition reflects our commitment to fostering a positive and supportive workplace. It’s important to us that any candidate joining our team aligns with our culture and lives our corporate values. For more information about who we are please visit our careers.apax.org.uk and apax.org.uk.

Role Overview

This is an exciting opportunity for an experienced Recovery Coordinator (Support Worker) to take a person-centred approach and work within a high or medium support service looking after vulnerable adults with enduring mental health and challenging behaviours. The post holder will empower the residents and support them on their journey to independent living, whilst along the way help to make each day of their lives as fulfilling and meaningful as possible. This is a full-time role, 37.5 hours/week, which requires providing cover on shift rota basis over a combination of day, evening, and occasional weekends and sleep-in shifts.

Key Requirements

• Undergraduate degree or vocational qualification in health and social care.
• At least 2 years’ experience as a Support Worker within mental health services.
• Good knowledge of mental health-related illnesses.
• Great administration and organisation skills.
• Experience of working with caseloads of clients.
• Strong computer skills and digital dexterity.
• Experience in using Customer Relationship Management systems and databases.
• Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels and capacities.
• Self-motivated and able to use own initiative to find solutions.
• Ability to work under pressure to tight deadlines.
• Ability to prioritise a varied workload.
• Warm and friendly demeanour with a positive and open-minded attitude.
• Thirst for knowledge, strive for excellence, and a humble posture of learning.
• A genuine desire to want to make a difference and help disadvantaged individuals to have meaningful and purposeful lives.

Employee Benefits

You will be joining a friendly, kind and joyful company culture whilst working as part of a next-generation digitalised company. Full details of the Employee Benefits will be provided during the interviewing process.

• Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
• Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
• Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
• Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
• Family & Parenting: Generous maternity and paternity leave, paid parental leave.
• Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities.
• Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities.

Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles. We are a strong believer that an organisation is only as good as its people and partnerswho are its greatest strength. We are an equal opportunities employer.

We value authenticity, originality, and personal integrity in all applications. Submissions must reflect your own experience, skills, and communication abilities. The use of artificial intelligence (AI) tools or automated systems to generate, substantially modify, or enhance application materials (including resumes, cover letters, written responses, or assessments) is not permitted unless explicitly stated otherwise.

Applications found to have been created or significantly assisted by AI may be disqualified from consideration at our sole discretion.