Accommodation Manager

CIH International Housing Group; Lossiemouth; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Holiday discount

Restaurant discounts

Life insurance

Eye care voucher

Employee assistance programme

Gym membership discount

Referral schemes

Mortgage advice

Company pension

Job summary

Park Holidays UK is seeking an Accommodation Manager to oversee our accommodation services, ensuring high standards of cleanliness, safety, and guest satisfaction.

You will lead the cleaning team, manage inventories, coordinate seasonal preparations, and maintain excellent guest service across our parks.

Qualifications

• Experience in hospitality or accommodation sector.
• Proven leadership and team management skills.
• Strong communication and interpersonal abilities.
• Commitment to delivering high standards of guest service.

Responsibilities

• Oversee standards and operations of accommodation services to ensure cleanliness, safety, and guest satisfaction.
• Lead cleaning team and ensure compliance with COSHH and safety regs.
• Manage inventory, housekeeping, linen process, and key handling.
• Recruit, schedule, and manage rosters for adequate coverage.
• Greet guests and deliver exceptional guest service.
• Prepare accommodations for peak season and winter close-down.

Skills

Leadership

Communication

Team management

Health & Safety

COSHH

Organisational skills

DBS check

Flexibility

Job description

Compensation: £27,450 Per Annum

Weekly Hours: 40

Overview

Park Holidays UK is seeking a talented, enthusiastic, and passionate Accommodation Manager to join our team. The successful candidate will be responsible for overseeing the standards and operations of our accommodation services, ensuring a high level of cleanliness, safety, and guest satisfaction. This role requires strong leadership, excellent communication skills, and a commitment to exceeding guest expectations. As an Accommodation Manager, you will play a crucial role in maintaining our holiday fleet to the highest standards, both during peak season and in preparation for seasonal changes.

Job Duties

• Prioritise guest satisfaction by always ensuring professional and courteous communication.
• Assist in pre-season preparations and winter close-down tasks, including setting up and securing accommodations, managing inventory, and completing necessary maintenance tasks.
• Train, support, and monitor the cleaning team to ensure they meet company standards of cleanliness and safety.
• Ensure the cleaning team complies with Health & Safety standards and COSHH regulations; obtain relevant risk assessments and method statements from contractors.
• Manage key handling, inventory management, and the upkeep of safety equipment such as smoke detectors and fire extinguishers.
• Ensure all accommodations are inspected and meet company standards before guest check-in, and that any maintenance issues are promptly reported and addressed.
• Oversee the linen process and ensure all housekeeping areas are kept clean, tidy, and well-organised in compliance with Health & Safety regulations.
• Oversee staffing levels, including recruitment, scheduling, and rota management, to ensure adequate coverage and operational efficiency.
• Monitor and maintain the cleanliness and condition of all accommodations, ensuring they meet company standards.
• Greet and communicate with guests professionally and courteously, delivering exceptional guest service.
• Lead pre-season preparations, including setting up the fleet, managing inventory deliveries, and ensuring all units are guest ready.
• Oversee winter closedown activities, ensuring all accommodations are properly secured, cleaned, and prepared for the off-season.
• Manage linen stock levels and the overall linen process to ensure efficient operation.
• Foster strong communication and collaboration with the Holiday Service team to maintain the highest operational standards for the hire fleet.
• Ensuring all keys are always safeguarded and accounted for.
• Clean and maintain holiday homes and communal areas to a high standard, ensuring that all areas are spotless and well-organised.

Requirements

• Proven experience in a similar role within the hospitality or accommodation sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Commitment to delivering high standards of guest service.
• Knowledge of Health & Safety and COSHH regulations.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Flexibility to work during peak season and manage off-season preparations.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme