Accommodation Manager

The iNUA Hotel Collection; Belfast City District; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Bonus Scheme

Life Assurance

Enhanced Pension Contributions

Discounted accommodation & F&B across

Employee Assistance programme

Job summary

The iNUA Hotel Collection operates voco Belfast and is seeking an Accommodation Manager to oversee all aspects of our accommodation and laundry operations, ensuring guests receive memorable experiences.

You will lead a team, manage the employee lifecycle, and collaborate across departments to maintain the highest standards while driving profitability and guest satisfaction.

Qualifications

• 2–3 years of managerial experience in accommodation
• Experience in branded hotel environment preferred
• Proven track record of guest satisfaction
• Excellent communication and organisational skills
• Proficient in hospitality software and technology
• Attention to detail and high standards
• Ability to lead and develop a team in a fast-paced setting

Responsibilities

• Lead and develop a team delivering housekeeping and laundry standards
• Oversee people function from induction to talent planning and succession
• Manage payroll, rotas, and training compliance
• Maintain supplies and equipment, drive waste reduction
• Support budgeting to maximise profitability
• Handle guest requests including VIP, repeat visitors and VIP Club members
• Act as duty manager when required
• Ensure compliance with local laws and safety standards

Skills

Leadership

Communication

Organisational skills

Coaching

Team management

Hospitality software

Tools

Hospitality software

Job description

Every room has to be perfect. We’re searching for an Accommodation Manager to make sure our standards never slip - managing all aspects of our accommodation and laundry operations to deliver memorable and unique guest experiences at voco Belfast.

We are uniquely positioned as the first voco on the Island of Ireland - a luxury brand within IHG Hotels & Resorts- one of the world leading hotel companies providing True Hospitality for good. We are committed to offering a fantastic guest experience by leading to team to create memorable guest experiences.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Managing, coaching, and developing a team dedicated to delivering exceptional housekeeping and laundry standards
• Responsible for the people function within Accommodation- managing and supporting the employee lifecycle from induction to talent planning and succession
• Ensuring all administrative duties are complete behind the scenes- from payroll, rota management to training compliance
• Maintaining and ordering supplies and equipment - while minimising waste - in support of our green initiatives
• Helping to refine and prepare budgets that help us maximise profitability
• Addressing special requests for guests, VIPs, repeat visitors and VIP Club members
• Assisting with deep cleaning projects and occasionally assisting your team during busy periods, leading by example and collaborating with other departments.
• Educating all team members on the importance of remaining compliant with local laws and safety standards
• Serve as a duty manager on duty when required

What We Need From You

• Minimum of 2-3 years of experience in a managerial role within accommodation. Working within a branded environment is advantageous.
• Proven track record of exceeding guest expectations and achieving high levels of guest satisfaction.
• Excellent communication, interpersonal, and organisational skills.
• Strong leadership abilities with a focus on coaching and development.
• Proficient in hospitality industry software and technology.
• A keen eye for detail and a commitment to maintaining high standards.
• Ability to work effectively with your team and prioritise tasks in a fast-paced environment.

What You Can Expect From Us

As an accreditated Great Place to Work we give our people everything they need to succeed and are proud to offer industry leading benefits within Belfast that rewards all your hard work designed to help you live your best work life.

Joining The iNUA Collection & IHG Hotels & Resorts means becoming a part of a dynamic team dedicated to excellence in hospitality. We offer competitive compensation and benefits, as well as opportunities for career growth and development within our renowned collection of hotels.

We offer industry leading benefits for your commitment to us such as:

• Bonus Scheme
• Life Assurance
• Enhanced family friendly benefits across Maternity, Paternity & Adoption
• Enhanced Pension Contributions- we match up to 5% of your contribution
• Discounted accommodation & F&B across IHG Hotels - 7000 Hotels Globally
• 50% of Food & Beverage when staying on an employee rate at an IHG Hotel
• Discounted Accommodation & Friends & Family rates across the iNUA Hotel Collection
• Access to our Employee Assistance programme & access to an App and suite of health options
• Opportunities to upskill and develop with Inspiro our apprentice partner
• Regular management training and development opportunities
• Employee of the Month with annual value awards
• Monthly Thank You recognition events

You must be eligible to work in the UK to be considered for this position.