Accessibility Adviser

Venn Group; Greater London; On-site; GBP 28,000 - 38,000; Part time

Job summary

Venn Group is seeking an Accessibility Adviser in London (Canary Wharf) to help ensure the organisation meets its Equality Act 2010 duties by providing appropriate reasonable adjustments for customers who need them.

You will collaborate with casework colleagues and leaders, offering specialist accessibility guidance and practical support around vulnerability and wellbeing, while helping safeguard customers and improve accessibility outcomes.

Qualifications

• Knowledge of the Equality Act 2010 and its practical implications for customers.

Responsibilities

• Make reasonable adjustments and support the day-to-day output of the Accessibility team within SLAs.
• Advise colleagues across the service on working with vulnerable and/or disabled people who require reasonable adjustments or additional support.
• Apply a strong working knowledge of the Equality Act 2010 and its practical implications for customers using the service.
• Provide advice through the accessibility helpline and other channels, supporting colleagues with issues relating to vulnerability, wellbeing and safeguarding.
• Escalate concerns appropriately to relevant internal stakeholders and the Accessibility Manager.
• Work closely with the Accessibility Manager on activities that support pods and casework colleagues, ensuring the service remains accessible to all.
• Identify knowledge and capability gaps relating to disability and vulnerability across the organisation.
• Support the development and delivery of tailored training to improve accessibility and customer outcomes.

Skills

Equality Act knowledge

Vulnerability handling

Customer service SLA delivery

Job description

Accessibility Adviser

£180 Umbrella p/d

1 day a week - Canary Wharf

6months+

The purpose of the role is to ensure the organisation meets its responsibilities under the Equality Act 2010, particularly through providing appropriate reasonable adjustments for customers who need them.

You will work closely with casework colleagues and leaders across the organisation, providing specialist advice and practical support around accessibility, vulnerability and reasonable adjustments.

Key Responsibilities

• Make reasonable adjustments and support the day-to-day output of the Accessibility team within agreed SLAs
• Advise colleagues across the service on ways to work effectively with vulnerable and/or disabled people who require reasonable adjustments or additional support
• Apply a strong working knowledge of the Equality Act 2010 and its practical implications for customers using the service
• Provide advice through the accessibility helpline and other channels, supporting colleagues with issues relating to vulnerability, wellbeing and safeguarding
• Escalate concerns appropriately to relevant internal stakeholders and the Accessibility Manager
• Work closely with the Accessibility Manager on activities that support pods and casework colleagues, ensuring the service remains accessible to all
• Identify knowledge and capability gaps relating to disability and vulnerability across the organisation
• Support the development and delivery of tailored training to improve accessibility and customer outcomes

About You

• A working knowledge of the Equality Act 2010 and how it applies to consumers in practice
• Experience of working with vulnerability, disability and/or accessibility requirements
• A proven track record of delivering excellent customer service within an SLA-led environment