Access Enforcement Officer

MSV Housing; Manchester; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Car allowance

Home working kit provided

33 days holiday + bank holidays + buy

Pension up to 10% matched

Health cash plan

Enhanced sick pay

Wellbeing support

Life assurance

Learning & development

Equality & Inclusion networks

Job summary

MSV Housing is seeking an Access Enforcement Officer to secure access to our properties, enabling essential repairs, safety inspections and regulatory compliance. You will engage with residents, visit properties, collect evidence and support enforcement actions with colleagues across the organisation.

We value strong communication, relevant housing or enforcement experience, and a valid UK driving licence. We offer flexible working options and a broad range of employee benefits to support

Qualifications

• Confident communication and problem-solving in a customer-facing role.
• Experience from housing, repairs, compliance, enforcement or similar service environment.
• GCSEs in English and Maths, full UK driving licence, CPD relevant to the role.

Responsibilities

• Engage with residents to resolve access issues and explain landlord requirements.
• Carry out property visits, deliver notices, gather evidence and record outcomes.
• Support access for essential repairs, gas/electrical servicing and fire safety works.
• Assist with enforcement cases by collating evidence and witness statements.
• Collaborate with Case Management Officers, legal teams, contractors and external agencies while maintaining records.

Skills

Communicator

Problem-solving

Customer-facing

Housing experience

Record-keeping

Driving licence

CPD evidence

Education

GCSEs in English and Mathematics

Job description

We’re looking for an Access Enforcement Officer to help us secure access to our properties, ensuring essential repairs, safety inspections and compliance activities can be carried out.

Working collaboratively with colleagues across the organisation, you’ll engage directly with residents, carry out property visits and gather evidence to help resolve access issues before formal enforcement action is required. Your proactive approach will play an important part in protecting customer safety, supporting regulatory compliance and ensuring effective landlord services.

What will our Access Enforcement Officer do;

• Engage with residents to resolve access issues, explain landlord requirements and identify practical solutions, including supporting vulnerable residents where appropriate.
• Carry out property visits to make contact, deliver approved notices and communications, gather evidence and accurately record access attempts and outcomes.
• Support compliance activities by helping secure access for essential repairs, gas and electrical servicing, fire safety works, inspections and other landlord obligations.
• Assist with enforcement cases by collating evidence, providing factual records and witness statements, and supporting authorised legal and enforcement activity.
• Work collaboratively with Case Management Officers, legal teams, contractors, operational colleagues and external agencies, maintaining accurate records and following health and safety, safeguarding and data protection requirements.

What we are looking for;

• You’ll be a confident communicator and problem-solver, with experience in a customer-facing role and the ability to handle challenging situations and difficult conversations professionally.
• You’ll bring relevant experience from housing, repairs, compliance, enforcement or a similar service environment, along with strong attention to detail and experience maintaining accurate records and case information.
• You’ll have GCSEs (or equivalent) in English and Mathematics, a full UK driving licence, and evidence of continuing professional development relevant to the role.
• Ideally, you’ll have experience working out in the community, including visiting properties, supporting vulnerable customers and working alongside contractors, partner organisations or external agencies.
• Additional housing knowledge would be an advantage, particularly a CIH Level 3 Certificate in Housing Practice or a qualification in housing, customer service, community engagement or a related discipline. Experience gathering evidence for enforcement, investigations or legal processes would also be beneficial.

In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

We offer a range of great benefits including:

• Essential car user allowance to support you with car running costs
• Flexibility on where you work with home working kit provided
• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
• Company pension scheme with up to 10% matched contributions
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

If you wish to discuss the roles informally, please contact Gareth Eadsforth, Managing Director of Property Care on 07590961814.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.