Team Leader – Access Management

Bristol City Council; West of England; On-site; GBP 44,000 - 48,000; Full time

Job summary

Bristol City Council is seeking a proactive Team Leader for Access Management to establish and lead a newly created team. You will shape processes, build team culture and drive a resident-focused approach to access management across Housing and Landlord Services.

You will lead a team of officers to reduce no-access cases, support vulnerable residents and ensure compliance with housing responsibilities. A strong leadership and housing background is essential.

Qualifications

• Significant experience delivering housing or resident-focused services.
• Proven leadership experience, including mentoring and developing high-performing teams.
• Ability to provide confident, empowered, decisive leadership in a complex environment.
• Excellent negotiation, communication and stakeholder management skills.
• Strong problem-solving and analytical abilities with focus on resident outcomes.
• Experience managing performance, analysing data and driving continuous improvement.
• Knowledge of housing legislation and regulatory requirements including safeguarding and landlord compliance.
• Experience presenting cases and supporting legal proceedings, including advocacy.

Responsibilities

• Recruit and lead the new Access Management Team with a culture focused on resident outcomes.
• Provide confident leadership to ensure high-quality access management services across Housing Repairs and Maintenance.
• Drive proactive resident engagement and safeguard before enforcement actions.
• Collaborate with operational services, housing teams, partners and legal to achieve outcomes.
• Lead on complex and high-risk access cases.
• Support legal proceedings with case preparation and evidence review.
• Represent the Council in court and provide witness evidence when required.
• Monitor performance, analyse data and present management information for decision-making.
• Develop initiatives to improve access outcomes and reduce no-access rates.
• Build relationships with residents, stakeholders and partner organisations.

Skills

Leadership

Housing knowledge

Stakeholder management

Negotiation

Analytical abilities

Performance management

Housing legislation

Advocacy

Organisational skills

Microsoft 365

Tools

Microsoft 365

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference VAC009005 Date posted 21/10/2026 Application closing date 01/11/2026 Location 100 Temple Street Redcliffe Bristol BS1 6AN Salary £44,253 - £47,665 Pro Rata Package Blank Contractual hours 37 Basis Full time Job category/type Housing Attachments Team Leader - Access Management BG12 - JD.pdf Team Leader - Access Management BG12 - PS.pdf

1 Post Available, Fixed Term Contract / Secondment Opportunity (12-18 Months) | Full Time

Ready to lead a brand-new team and help transform how we support residents?

We're looking for an experienced, motivated and forward-thinking leader to join Bristol City Council as our Team Leader - Access Management.

This is an exciting opportunity to establish and lead a newly created team that will play a vital role in improving resident safety, supporting vulnerable households and ensuring the Council can meet its statutory landlord responsibilities across our housing stock. The successful candidate will be responsible for developing the service from the ground up, shaping processes, building team culture and driving a proactive, resident-focused approach to access management.

The new Access Management Team has been established to reduce no-access cases, support residents facing barriers to engagement and improve compliance across a range of critical workstreams, including gas safety, electrical safety, damp and mould, HHSRS hazards, disrepair and other landlord obligations. Rather than relying solely on enforcement, the team will focus on early intervention, resident support, partnership working and effective case management.

As Team Leader, you'll provide leadership to a team of Access Compliance Officers, Customer Liaison Officers and Technical Officers, ensuring consistent, high-quality service delivery while helping to shape the future direction of access management across Housing and Landlord Services.

What you'll be doing

• Recruiting, developing and leading the new Access Management Team, creating a positive culture focused on resident outcomes and continuous improvement.
• Providing confident, empowered and decisive leadership to ensure high-quality access management services are delivered consistently across Housing Repairs and Maintenance.
• Driving a proactive approach to resident engagement, ensuring all appropriate interventions and support measures are considered before enforcement action is pursued.
• Working collaboratively with operational services, housing teams, partner agencies and the legal function to achieve successful outcomes for residents and the Council.
• Leading on the management of complex and high-risk access cases.
• Supporting legal proceedings by overseeing case preparation, reviewing evidence and providing leadership on court-related activity where required.
• Representing the Council in court proceedings and providing witness evidence where appropriate.
• Monitoring performance, analysing data and presenting meaningful management information to support decision-making and service improvement.
• Developing new initiatives, campaigns and approaches to improve access outcomes and reduce no-access rates across the service.
• Building strong relationships with resident groups, stakeholders and partner organisations to improve service delivery and resident trust.

What we're looking for

We're looking for a strong leader with experience of housing, compliance, tenancy services, enforcement or resident-facing services who can bring people together to achieve positive outcomes.

Most importantly, we're looking for someone who can inspire a new team, navigate complex situations and balance compliance requirements with a resident-centred approach.

You’ll bring:

• Significant experience of delivering high-quality housing or resident-focused services.
• Proven leadership experience, including motivating, mentoring and developing high-performing teams.
• The ability to provide confident, empowered and decisive leadership in a complex operational environment.
• Excellent negotiation, communication and stakeholder management skills.
• Strong problem-solving and analytical abilities with a focus on achieving positive resident outcomes.
• Experience of managing performance, analysing data and driving continuous improvement.
• Knowledge of relevant housing legislation and regulatory requirements, including housing law, safeguarding, equality legislation and landlord compliance obligations.
• Experience of presenting cases and supporting legal proceedings, including advocacy experience.
• Strong organisational skills and the ability to manage competing priorities effectively.
• Good working knowledge of Microsoft 365 and related business applications.

Why work with us?

At Bristol City Council, we're committed to keeping residents safe and delivering excellent landlord services.

We offer:

• The opportunity to establish and lead a brand-new service with a clear purpose and vision.
• The chance to shape how access management is delivered across Housing and Landlord Services.
• A rewarding leadership role with direct impact on resident safety and wellbeing.
• Supportive senior leadership and opportunities for professional development.
• Generous annual leave entitlement.
• Flexible and hybrid working arrangements where operationally possible.
• Access to the Local Government Pension Scheme.
• The opportunity to make a genuine difference to the lives of Bristol residents.

This is a rare opportunity to build and lead a new team that will sit at the heart of resident engagement, compliance and service improvement.

You’ll play a key role in developing innovative approaches to access management, supporting residents to overcome barriers, reducing no-access cases and ensuring Bristol City Council can continue to provide safe homes and meet its regulatory responsibilities.

To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification contained within

On occasion we may receive a high number of applications and may shortlist against desirable criteria as well as the essential criteria, so please demonstrate these where applicable in your application.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Bristol City Council strives to have a workforce that reflects the communities it serves. We are committed to ensuring diversity in our hiring process and welcome applications from all sections of the community. We particularly welcome applications from Black and racially minoritised, Disabled and Female candidates who are currently under-represented within this service. Appointments will be made on merit.