Access Control Specialist — World‑Class Museum

The British Museum; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free exhibition entry

Civil Service Pension

25 days annual leave

Peer support networks

Learning & development

Employee assistance program

Parental leave

Carers support

Job summary

The British Museum is seeking an organised Access Control Assistant to help maintain safety and security across a world-renowned cultural institution. You will manage security passes, keys, permits and access permissions, acting as the main contact for staff, contractors and visitors.

The role combines security with strong administrative duties, requiring excellent communication, IT skills and customer service. This is a busy environment supporting exhibitions, events and wider Museum activities.

Qualifications

• Experience working in a busy administrative environment, with strong organisational skills and excellent attention to detail.
• Confident communicator, with excellent written and spoken English, able to build effective working relationships with a wide range of internal and external stakeholders, including senior colleagues.
• Strong IT skills, including experience using databases and Microsoft Office applications.
• Ability to follow processes accurately while exercising sound judgement and initiative when responding to issues or changing priorities with good knowledge of security principles, health & safety and Fire Regulations.
• Excellent customer service skills, integrity and a collaborative approach to working with colleagues, contractors and visitors.
• Experience with security databases and working in a similar role in a busy tourism, cultural or heritage organisation is advantageous but not essential.

Responsibilities

• Deliver an efficient and responsive access control service, including issuing, renewing and revoking security passes and access permissions.
• Act as the main point of contact for staff, contractors and visitors on access control procedures, providing guidance and support.
• Manage the Museum's electronic access control systems, databases and key management processes, ensuring records remain accurate and up to date.
• Carry out required verification, accreditation and contractor induction processes to ensure compliance with security, health and safety and fire procedures.
• Proactively undertake Health and Safety responsibilities, including Health & Safety checks and addressing any related concerns.
• Support the resolution of operational security issues and contribute to the continuous improvement of access control processes and services.

Skills

Organisation

Communications

IT skills

Security principles

Customer service

Tools

Databases

Microsoft Office

Job description

The British Museum is seeking an organised Access Control Assistant to help maintain safety and security across a world-renowned cultural institution. You will manage security passes, keys, permits and access permissions, acting as the main contact for staff, contractors and visitors.

The role combines security with strong administrative duties, requiring excellent communication, IT skills and customer service. This is a busy environment supporting exhibitions, events and wider Museum activities.