Access Control Specialist – Secure Access & Visitor Support

The British Museum; Camden Town; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free exhibition entry

Civil Service Pension Scheme

25 days' annual leave

Employee Assistance Programme

Job summary

The British Museum is seeking an organised and proactive Access Control Assistant to help manage the safety and security of a world-renowned cultural institution. You will administer security passes, keys and access permissions, and serve as the main contact for staff, contractors and visitors while delivering high levels of customer service.

Working with internal teams and external partners, you will ensure access control procedures are applied consistently and with sound judgement in a busy

Qualifications

• Experience in a busy administrative environment with strong organisational skills and attention to detail.
• Confident communicator with excellent written and spoken English, able to build effective working relationships with a wide range of internal and external stakeholders, including senior colleagues.
• Strong IT skills, including experience using databases and Microsoft Office applications.
• Ability to follow processes accurately while exercising sound judgement and initiative when responding to issues or changing priorities with good knowledge of security principles, basic Health and Safety and Fire Regulations.
• Excellent customer service skills, integrity and a collaborative approach to working with colleagues, contractors and visitors.
• Experience with security databases and working in a similar role in a busy tourism, cultural or heritage organisation is advantageous but not essential.

Responsibilities

• Deliver an efficient and responsive access control service, including issuing, renewing and revoking security passes and access permissions.
• Act as the main point of contact for staff, contractors and visitors on access control procedures, providing guidance and support.
• Manage the Museum's electronic access control systems, databases and key management processes, ensuring records remain accurate and up to date.
• Carry out required verification, accreditation and contractor induction processes to ensure compliance with security, health and safety and fire procedures.
• Proactively undertake Health and Safety responsibilities, including Health & Safety checks and addressing any related concerns.
• Support the resolution of operational security issues and contribute to the continuous improvement of access control processes and services.

Skills

Administrative experience

Organisational skills

Attention to detail

Communication skills

IT skills

Database experience

Security procedures

Customer service

Tools

Microsoft Office

Security databases

Job description

The British Museum is seeking an organised and proactive Access Control Assistant to help manage the safety and security of a world-renowned cultural institution. You will administer security passes, keys and access permissions, and serve as the main contact for staff, contractors and visitors while delivering high levels of customer service.

Working with internal teams and external partners, you will ensure access control procedures are applied consistently and with sound judgement in a busy