Access and Performance Manager-Diagnostic Imaging

NHS National Services Scotland; Morpeth; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Administration Manager to enhance the efficiency of its Diagnostic Imaging services. This role involves managing a team, analyzing data, and ensuring compliance with waiting list procedures. The successful candidate will thrive in a fast-paced environment, utilizing strong organizational and communication skills to support clinical services. With a focus on delivering high-quality administrative support, this position offers an opportunity to make a significant impact on patient care and operational performance. Join a forward-thinking organization committed to excellence in healthcare and enjoy a collaborative work culture that values diversity and inclusion.

Qualifications

• Proficient in Microsoft Office, especially Excel for statistical analysis.
• Good communication and organisational skills under tight deadlines.

Responsibilities

• Extract and present statistical data; manage waiting list coordinators.
• Develop performance reports and monitor waiting list data.

Skills

Statistical analysis using Excel

Organisational skills

Communication skills

Teamwork

Ability to work under pressure

Initiative

Education

Basic knowledge of medical terminology

NHS Management experience

Tools

Microsoft Office (Word, Excel, Outlook, Teams)

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this position is 9:00am-5pm Monday to Thursday / 09:00am- 4:30pm Friday (37 hours).

The Diagnostics Directorate is looking for a fulltime Administration Manager/Waiting List Manager for the Access Times & Performance Greater Glasgow & Clyde, Imaging Department. This is a permanent position. The post will be based within the Stobhill Hospital. Occasional travel across the North Sector may be required as well as GGC as per service needs.

The primary purpose of this role is to provide a comprehensive, confidential, efficient, high quality and timely data analysis and administrative service to management across Greater Glasgow & Clyde Diagnostic Imaging.

The post holder will be responsible for:

• Extract statistical data from CRIS (Radiology Information System) and present in most appropriate format, Word or Excel.
• Processing and recording all types of leave, updating SSTS for the Access & Cancer Tracker Team(s), the successful candidate will be responsible for the line management of approximately 9 staff.
• Pro-active lead role in Administration/Waiting List Training, management of waiting list coordinators and clerical staff to ensure compliance with waiting list procedures, in line with ‘New Ways’ procedures and the Patients’ Rights Act.
• Liaise with Service Support Manager and the wider Management Team regarding outputs, highlighting any actions required.
• Develop and produce regular performance reports, which will include activity, waiting times and reporting turn around times.
• Create and provide ad hoc statistical reports to Radiologists, Superintendent Radiographers and nursing staff in line with the local information Access Policy.
• Liaise with other hospitals/providers across Greater Glasgow & Clyde to identify additional capacity to ensure that patients have their examinations carried out within the nationally agreed targets.
• Monitor use of other provider’s services and the reporting turnaround times.
• Train and supervise work of the Access Times / Performance Assistants and waiting list – Co-ordinators.
• Adapt systems for data collection to reflect changes in legislation or national guarantees.
• Ensure provision of effective administrative (clerical) services to support delivery of clinical services within area of responsibility.
• Direct Line Management responsibility for designated speciality waiting list staff.
• Constant, vigilant monitoring & analysis of waiting list data.
• Prompt identification of potential problem areas & directly managing actions required to resolve.
• Review & validate the Availability / Unavailability status codes to ensure compliance and patients are admitted in accordance with the national guarantee times and local targets.

The post holder will operate with a high degree of autonomy managing their own workload re-prioritising their workload when necessary to accommodate urgent and ad-hoc requests.

Essential:

• Proficient in the use of software systems, including Microsoft Office packages i.e. Word, Excel, Outlook and Teams.
• Good organisational and communication skills, including the ability to prioritise and work under pressure to tight timescales.
• Flexible approach and an understanding of the principles of good teamwork.
• Ability to work proactively on own initiative, flexibly and independently.
• Statistical analysis using Excel.

Desirable:

• Basic knowledge and understanding of medical terminology required at entry which will develop through training & experience to a specialist level.
• Knowledge and understanding of working procedures and regulations related to Imaging acquired through experience.
• NHS Management experience.

For informal enquiries: Dot Elliott, Service Support Manager (North Sector), 0141 242 9723, [e-mail]

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact Jobtrain support hub in the first instance.