Acceptance To Run Manager

Capgemini; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing programs

Disability Confident Employer

Job summary

Capgemini is seeking a governance and quality assurance professional to lead and audit the Quality Gate process across operational streams. The role requires strong stakeholder management, ITIL awareness and the ability to translate complex implementations into reliable run scenarios.

You will drive risk mitigation and ensure readiness before production start in a hybrid UK environment. You will collaborate with RUN Delivery teams and clients, maintaining clear communication and delivering

Qualifications

• Strong written and verbal skills; excellent presentation skills.
• Awareness and understanding of ITIL concepts to ensure Capgemini operational documents promote ITIL standards.
• Ability to translate from an implementation to run scenario and create accurate quality gate documents.

Responsibilities

• Lead auditing and evidence-based Quality Gate completion for all operational streams.
• Identify critical Service Owners for transition/migration scope.
• Coordinate meetings to ensure Deliverables/Scope/Timeline are understood by RUN Delivery teams.
• Ensure security, compliance, and risk mitigation before service start.
• Provide technical oversight to prevent adverse impact on live services.

Skills

Interpersonal skills

Analytical thinking

Stakeholder mgmt

Quality controls

Multi-tasking

People management

Tech awareness

Job description

About The Job You’re Considering

About The Job You’re Considering

Hybrid working

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

• Accountable for leading, auditing and evidenced based Quality Gate completion (QGate3A) for all Operational service streams adoption
• Identify all critical Service Owners specific to the scope and content of the overall Transition/Migration
• Establish and Lead a Proactive sequence of meetings that consolidates T&T & All RUN Delivery (CCP, MS, CSU). Objective – Operational RUN must fully understand Deliverables/Scope/Timeline, have an internal forum where they can ensure concerns or issues are addressed.
• Collaboratively complex transition/transformations must be Delivered successfully first time
• Ensure peer review of all written work is completed
• The output from the Quality Gate to be used to import into an Operational Readiness Certificate (ORC) which will be produced prior to any critical Production Service Commencement
• The ORC can be shared with the customer to provide additional operational assurance on Service Readiness
• Provide technical oversight and governance over projects to ensure that change brought by those projects will not adversely affect live services
• Identify and mitigate technical risk to run services
• Proactively update customer and internal stakeholder management, fostering trust & capability
• Ensure all Security & Compliance requirements are fully met before Service Commencement
• Strong written and verbal skills, with excellent presentation skills
• Ability to apply audit questioning techniques, to include open and probing questions
• Awareness and understanding of ITIL concepts to ensure that Capgemini operational documents consistently promote ITIL standards
• The ability to simplify concepts and pitch to different target audiences. Including the ability to translate from an 'implementation' to 'run' scenario and create an accurate quality gate document
• The ability to understand high level solution design documents and service contracts
• Excellent client skills, ability to work successfully with the account OL/SDM & Run Architect
• A full understanding of our LDC and GDC plus “Shift left delivery models”
• A full understanding of client business needs and requirements; therefore, able to manage customer expectations against these requirements accordingly

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Competencies

Your skills and experience

• Excellent interpersonal skills
• Analytical and strong attention to detail
• Client connects where appropriate with strong stakeholder management
• Key focus on the quality of service being allowed into Operations (checks against PAAM, e2e monitoring and auto-ticketing, tooling compatibility versus OS levels, backup and restore, CMDB, DR to name a few)
• Ability to multi-task and prioritize efforts in a dynamic environment
• People management skills
• Awareness of technology and how to leverage

We are a Disability Confident Employer

Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government’s Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Some roles will also require an additional level of security clearance:

Security Check (SC) Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

Flexibility to work your way

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com