SIAM Change Analyst

Capgemini; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Flexible working arrangements

Wellbeing program

Job summary

Capgemini UK is seeking a SIAM Change Analyst to govern and improve the Change Management process across a multi-supplier environment, ensuring changes are assessed, approved and implemented with minimal risk.

You will collaborate with suppliers, monitor change performance, and produce insights and dashboards to support governance and decision-making. The role offers hybrid working and a strong focus on continual service improvement.

Qualifications

• Experience in Change Management in multi-supplier IT environments
• Strong understanding of SIAM principles and coordination across multiple service providers
• Experience assessing change risk, business impact, dependencies, and service readiness
• Ability to analyse change performance data, identify trends, and drive continual improvement
• Experience facilitating Change Advisory Boards (CABs) and engaging with stakeholders
• Knowledge of ITIL frameworks, SIAM operating models, and enterprise platforms (e.g. Microsoft ecosystem) is beneficial

Responsibilities

• Own end-to-end Change Management across a multi-supplier environment, ensuring changes are assessed, approved and implemented
• Govern and standardise the Change Management framework across suppliers
• Coordinate change activities with suppliers to ensure proper planning, documentation and communication
• Monitor and report on change performance, risks, and opportunities for improvement
• Coordinate CABs and supplier discussions to manage risk and achieve outcomes
• Produce meaningful change insights, reporting and dashboards for governance and decision-making
• Embed Change Management controls throughout the service lifecycle
• Identify and manage change-related risks and dependencies across the service landscape
• Collaborate with Service Integration, Incident, Problem, Release and operations teams to minimise disruption

Skills

Change Management

SIAM coordination

ITSM practices

CAB facilitation

Stakeholder management

Data analysis

Tools

ITIL

Job description

About The Job You’re Considering

The SIAM Change Analyst will be accountable for the governance, coordination, analysis, and continual improvement of the Change Management process across a multi-supplier environment. The role is outcome-focused, ensuring changes are assessed, prioritised, approved, and implemented in a controlled manner while minimising risk, reducing service disruption, and enhancing the end-user experience through effective supplier management and data-driven insights.

The SIAM Change Analyst will be accountable for the governance, coordination, analysis, and continual improvement of the Change Management process across a multi-supplier environment. The role is outcome-focused, ensuring changes are assessed, prioritised, approved, and implemented in a controlled manner while minimising risk, reducing service disruption, and enhancing the end-user experience through effective supplier management and data-driven insights.

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

• Owning the end-to-end Change Management process across a multi-supplier service environment, ensuring changes are assessed, approved, and implemented in line with business and service requirements.
• Maintaining and governing the Change Management framework, ensuring processes are standardised, effective, and consistently applied across all suppliers.
• Working closely with suppliers to ensure change activities are appropriately planned, documented, communicated, and executed.
• Monitoring and reporting on change performance, identifying trends, risks, compliance issues, and opportunities for improvement.
• Coordinating change reviews and facilitating supplier discussions to ensure effective risk management and successful change outcomes.
• Producing meaningful change insights, reporting, and dashboards to support operational, governance, and strategic decision-making.
• Supporting service design and transition activities by ensuring change controls are embedded throughout the service lifecycle.
• Identifying and managing change-related risks, dependencies, conflicts, and potential impacts across the service landscape.
• Embedding Change Management governance within service management forums, supplier reviews, and continual improvement activities.
• Collaborating with Service Integration, Incident, Problem, Release, and operational teams to minimise disruption and enhance the end-user experience.
• Ensuring suppliers adhere to agreed change processes, standards, and governance requirements, challenging non-compliance where necessary.
• Championing a culture of continual service improvement, focusing on change quality, risk reduction, service stability, and operational excellence.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your Skills And Experience

• Experience in Change Management, Service Integration, or Service Management within complex multi-supplier IT environments
• Strong understanding of SIAM principles and the coordination of change activities across multiple service providers
• Experience assessing change risk, business impact, dependencies, and service readiness to support effective decision-making
• Ability to analyse change performance data, identify trends, and drive continual improvement initiatives
• Experience facilitating Change Advisory Boards (CABs) and engaging with technical, operational, and business stakeholders
• Strong understanding of ITSM practices, particularly Change, Release, Incident, Problem, and Configuration Management
• Proven ability to challenge and influence suppliers to ensure changes are planned, documented, and implemented in accordance with agreed processes
• Experience managing major, standard, normal, and emergency changes within a controlled governance framework
• Strong stakeholder management skills with the ability to communicate complex change impacts to both technical and non-technical audiences
• Excellent analytical, organisational, problem-solving, and communication skills
• Experience producing change metrics, compliance reporting, and management information to support service governance and decision-making
• Knowledge of ITIL frameworks, SIAM operating models, and enterprise digital platforms (e.g. Microsoft ecosystem) is beneficial

We are a Disability Confident Employer

Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government’s Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Flexibility to work your way

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Make it real | www.capgemini.com