Academic Support Officer

Oxford International Education Group; City Of London; On-site; GBP 25,000 - 31,000; Full time

Job summary

Oxford International Education Group is seeking an Academic Support Officer for UHE Campuses to deliver high-quality academic administration across enrolment, student records and assessment support. Reporting to the Campus Manager, you will help coordinate enrolment, records, attendance and assessment processes.

The role emphasizes systems and process compliance within GDPR frameworks; strategic ownership remains with Campus Director and senior roles. Evening/weekend work is required.

Qualifications

• Experience in administration or record-keeping.
• Experience handling confidential data.
• Higher or Further Education experience (Desirable).
• Experience of registry or assessment administration (Desirable).
• Evening and weekend work required to support student engagement and events.

Responsibilities

• Manage operational delivery of academic administration services.
• Maintain student and module registration records in systems.
• Coordinate timetables and academic communications to students.
• Support induction and orientation activities.
• Coordinate assessment administration and tracking.
• Support examination logistics, room bookings, invigilation.
• Provide documentation for Programme Boards and Examination Boards.
• Coordinate communications on assessment results and progression.
• Administer attendance and engagement monitoring systems.
• Produce management information and reports for quality monitoring.
• Maintain GDPR-compliant student and staff data.
• Promote equality, safeguarding and wellbeing; maintain confidentiality.
• Undertake other duties commensurate with the grade.

Skills

Attention to detail

Organisation

Communication skills

Moodle

Education

Administrative qualification or equivalent

Undergraduate degree (Desirable)

Tools

Microsoft Office

Job description

Academic Support Officer

Application Deadline: 26 October 2026

Department: Operations

Employment Type: Permanent - Full Time

Location: UHE Campuses

Compensation: £28,000 / year

Description

Job purpose

The Academic Support Officer provides high-quality academic administrative support across the student lifecycle to ensure the effective operational delivery of UHE UK programmes. Reporting to the Campus Manager, the postholder coordinates the operational delivery of enrolment, student records, attendance administration, and assessment support. This is an operational academic services role focused on systems and process compliance; strategic ownership of academic quality remains with the Campus Director and future Director-level roles.

Main Duties and Responsibilities

Academic Administration

• Manage the operational delivery of academic administration services that support programme delivery.
• Maintain accurate student and module registration records on relevant institutional systems.
• Coordinate the distribution of timetables and academic communication to students.
• Support the logistical planning and delivery of student induction and orientation activities.

Assessment & Examination Support

• Coordinate the operational delivery of assessment administration, including submission tracking and secure record keeping.
• Support the logistical arrangements for examinations, including room bookings, materials, and invigilation coordination.
• Provide administrative support to Programme Boards and Examination Boards, ensuring accurate documentation and data.
• Coordinate operational communications relating to assessment results and progression

Attendance & Information Management

• Administer attendance and engagement monitoring systems, ensuring data is accurate and up-to-date.
• Produce operational management information and reports to support local decision-making and quality monitoring.
• Ensure academic records and staff/student data are maintained in accordance with GDPR and institutional requirements.

General Responsibilities

• Promote equality, diversity, inclusion, safeguarding and student wellbeing in all aspects of the role.
• Maintain confidentiality, act with professionalism and comply with GDPR and institutional policies.
• Undertake any other duties commensurate with the grade of the post.

Person Specifications

Statutory requirements

• Eligibility to live and work in UK
• Appropriate DBS disclosure

Qualifications

• Administrative qualification or equivalent relevant experience
• Strong IT skills (Microsoft Office)
• Undergraduate degree (Desirable)

Experience and knowledge

• Experience in administration or record-keeping
• Experience handling confidential data
• Experience in Higher or Further Education (Desirable)
• Experience of registry or assessment administration (Desirable)

Skills and abilities

• Excellent attention to detail and accuracy
• Strong organisational and communication skills
• Familiarity with Moodle or Student Record Systems (Desirable)

Working pattern

• The role requires evening and weekend work to support student engagement, assessment boards, or academic events.

Personal qualities

• A sympathetic approach to all students
• A positive, 'can-do' approach to work
• Adopts a collaborative approach to working
• Flexible and adaptable
• Responds positively to new challenges, seeking solutions
• Warm and welcoming personality and a good sense of humour

Disclaimer

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.

Oxford International is committed to safeguarding and promoting the welfare of children and young people. All applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service and, where appropriate, online searches of publicly available information as part of our safer recruitment procedures.

Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.