Abbott Sales Ambassador- South - ( Sussex/Kent)

Abbott Laboratories; Crawley; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global healthcare firm is looking for an Abbott Sales Ambassador to manage and expand accounts across the south-coast region of the UK. The ideal candidate will be responsible for enhancing customer relationships and ensuring economic profitability. A bachelor's degree in biomedical or engineering is preferred. This role requires strong skills in account management and customer engagement, combined with the ability to provide technical support and conduct regular customer reviews. Competitive salary and benefits offered.

Benefits

Competitive salaries

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Bachelor’s degree or equivalent experience required. Preferred in biomedical, electrical, mechanical, or medical technology.
• Experience in account management and customer relationship management.
• Proven ability to conduct customer business reviews.

Responsibilities

• Manage and expand existing accounts with full revenue responsibility.
• Act as a trusted advisor and main contact for customers.
• Prepare and execute regular customer business reviews.
• Provide first line service support and technical troubleshooting.

Skills

Account management

Customer relationship improvement

Strategic planning

Technical troubleshooting

Sales support

Education

Bachelor's degree in biomedical or engineering

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

Abbot Diagnostics are looking for an Abbott Sales Ambassador (field based) to join the team to cover the south-coast from Kent as far as Portsmouth + Jersey.

The position reports directly to District Customer Experience Manager.

About the organisation

The Customer Experience Organisation is a part of our customer focusing organisation in Europe. Today, there are fewer, larger and more complex customers than ever before. The Customer Experience Organisation is responsible to create stronger, solutions-focused customer partnerships while also meeting the day-to-day service and support needs.

Primary objective of the position

The Abbott Sales Ambassador is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service

Major accountabilities

• Full revenue responsibility including forecasting and target performance achievement.
• Act as a trusted partner and advisor as Abbott’s main contact to customers
• Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process
• New product and menu expansion targeting and sales support
• Prepare and execute regular customer business reviews
• Manage routine renewals of base business accounts and negotiate long-term contracts
• Provide first line service support and technical troubleshooting for defined service interventions with an average completion time of 2 hours (range 0-4 hours)
• Perform technical service bulletins (TSBs)
• Implement new assays
• Provide ongoing training and coaching to customers
• Oversee progress of cross-functional implementation team (post-sale) with project manager
• Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.

Educational background

Bachelor’s degree or equivalent experience required. Bachelor’s / Engineering degree in bio medical / electrical / mechanical / medical technology or commercial is preferred.

As you’d expect from a global healthcare company, we offera fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.