A177a Operations Manager (Exams)

Gloucestershire College; United Kingdom; On-site; GBP 55,000 - 75,000; Full time

Job summary

Gloucestershire College seeks an inspirational Operations Manager to lead and develop the Exams team, delivering a professional, responsive service to students, staff and external stakeholders. You will champion continuous improvement and build strong relationships across the College.

You will focus on people leadership, ensuring high-performing teams and a positive culture, while mentoring during a transition period with an Exams Specialist Consultant.

Qualifications

• Proven experience leading, motivating, and developing teams.
• Ability to build relationships and a positive team culture.
• Experience in managing operational services and driving improvement.
• Excellent organisational and communication skills.
• Commitment to delivering high-quality customer-focused services.

Responsibilities

• Lead the Exams team to deliver a professional, responsive service to students, staff and external stakeholders.
• Collaborate with the Exams Specialist Consultant during the transition to build specialist knowledge.
• Drive continuous improvement across operations and stakeholder engagement.
• Mentor, develop and support team members to achieve high performance.
• Foster a positive culture and strong relationships across the College.

Skills

People leadership

Team development

Stakeholder management

Operational excellence

Customer-focused service

Job description

As Operations Manager, you will lead, develop, and support the College's Exams team, ensuring the delivery of a professional, responsive, and customer-focused service to students, staff, and external stakeholders. Working closely with colleagues across the College, you will build strong relationships, champion continuous improvement, and help shape the future of the service.

This is not an exams specialist role. We are seeking an inspiring people leader with a proven track record of developing high-performing teams, driving operational excellence, and creating a positive, collaborative culture., Previous examinations experience is not required. The successful candidate will work alongside an experienced Exams Specialist Consultant for a significant period, receiving dedicated support and mentoring while developing the specialist knowledge needed for the role. This allows you to focus on leading the team from day one while building your understanding of the examinations landscape., You will have:

• Proven experience leading, motivating, and developing successful teams.
• The ability to inspire confidence, build strong relationships, and create a positive team culture.
• Experience managing operational services and driving improvement.
• Excellent organisational, communication, and stakeholder management skills.
• A commitment to delivering high-quality customer-focused services.

Most importantly, you will be a people-focused leader who enjoys helping others succeed and can bring out the best in those around you.

Why Join Us?

This is an exciting opportunity to lead a dedicated team at a time of growth and development, making a real impact on the student experience and the success of the College. We are looking for leadership experience, not exams experience. If you are a strong leader with a passion for developing people and delivering excellent services, we would love to hear from you.