999 Resource Dispatcher 6 Months Secondment (East EOC)

South East Coast Ambulance Service NHS Foundation Trust; Gillingham; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

NHS Pension

27 days' holiday

Personal development opportunities

Salary sacrifice schemes

Occupational health and counselling

Wellbeing hub

NHS discounts

Job summary

South East Coast Ambulance Service NHS Foundation Trust is seeking a Resource Dispatcher at East EOC. The role is full-time, 37.5 hours per week, with a salary of £28,392 to £31,157 per annum plus unsocial hours enhancements.

You must be an EMA/HA with at least 6 months of experience and able to work well in a team under pressure. Strong typing, good education, and excellent interpersonal skills are essential to coordinate emergency responses and support frontline staff across our Trust.

Qualifications

• Must be an EMA/HA with at least 6 months experience.
• Fast/accurate typing skills and good standard of education.
• Able to work well within a team, remain calm under pressure and have strong interpersonal skills.

Responsibilities

• Answer 999 calls and dispatch appropriate response and resources.
• Work effectively within a team to coordinate emergency operations.
• Demonstrate problem solving and empathetic communication under pressure.

Skills

Teamwork

Typing

Problem solving

Interpersonal skills

Empathetic nature

Job description

Job Overview

Base: East EOC

Hours: Full-time 37.5 hours per week

Salary: £28,392 to £31,157 per annum (subject to hours worked) Plus Unsocial hours enhancements ( NHS Terms & Conditions Agenda for Change Section 2)

Must already be an EMA/HA with at least 6 months experience.

Successful candidates will be able to work well within a team, have fast/accurate typing skills and a good standard of education. This role is suited to people who remain calm under pressure, are good at problem solving and have excellent interpersonal skills, with an empathetic nature.

Agenda for Change handbook and on the our dedicated Section 2 page on The Zon e

Training Programme

• 7 Days full time (7.5 hours per day unless otherwise stated)
• Course Time s are 8am to 4pm.
• Plus 15 mentoring shifts
• Has a ‘must’ attend policy, with no annual leave being permitted during this period.
• Comprises of classroom and observing and mentoring periods within the working environment.
• Is designed to fully support full transition to Resource Dispatcher independently
• Requires an Enhanced Level DBS
• To find out more about becoming a Resource Dispatcher at SECAmb. Please click the following link: https://youtu.be/G3bey1n87Oo

Main duties of the job

What have you done today? Today, I saved a life!

When You Ring 999 Your Call Goes Through To One Of Our Two Emergency Operations Centres (EOCs). That Call Often Then Needs Someone To Send The Appropriate Response And Decide What Operational Resources Should Be Sent To Emergency Incidents.

We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment.

Successful candidates will be able to work well within a team, have fast/accurate typing skills and a good standard of education. This role is suited to people who remain calm under pressure, are good at problem solving and have excellent interpersonal skills, with an empathetic nature

Working for our organisation

• Option to join NHS pension scheme
• A minimum 27 days' holiday each year, increasing after 5 years’ service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Award winning wellbeing hub
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

Other information

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.

Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS-COV-2 (COVID-19) vaccination.

Going forward, for patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front line staff.

In line with this recommendation, if you are successful in your application for a front line post, we will seek information from you in relation to your vaccine status, including exemption status, as applicable.

Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants.

The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief.

The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under-represented groups.

The Equality Act 2010 protects disabled people - including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable.

We are a committed to offering opportunities to individuals with disabilities and offer on-going support, should you be successful, with any adjustments you may need when performing your role.

Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old.

The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.

If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on the our dedicated Section 2 page on The Zon e.