Virtual Care Practitioner - Integrated Care
South East Coast Ambulance Service NHS Foundation Trust
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Benefits offered by this job
Job summary
South East Coast Ambulance Service NHS Foundation Trust is recruiting a Virtual Care Practitioner (Integrated Care) at Band 7. The role combines advanced clinical practice with leadership and service transformation, delivering enhanced virtual assessment for urgent care, across 999 and NHS 111 pathways.
The post is based at Crawley HQ or Medway Make Ready Centre, with both full and part‑time contracts available. Salary £49,387–£56,515 per year, with NHS benefits and development opportunities.
Qualifications
- Experience in enhanced virtual assessment and management of complex patients.
- Proven ability to support clinical governance and professional development.
Responsibilities
- Undertake enhanced virtual assessment and management of patients accessing 999 and NHS 111.
- Manage complex high‑risk patients using advanced clinical reasoning.
- Formulate differential diagnoses and develop safe, patient‑centred management plans.
- Provide expert clinical advice, leadership and support to colleagues.
- Lead, coach and mentor clinicians in the Virtual Care team.
- Support the development and optimisation of referral pathways and innovative models of care.
- Contribute to quality improvement and clinical governance initiatives.
- Collaborate with multidisciplinary teams to improve patient outcomes.
Skills
Education
Job description
Main area Clinical, nurse, paramedic, hcpc, nmc Grade NHS AfC: Band 7 Contract Permanent: Full & part time contracts avaliable Hours
- Full time
- Part time
Employer South East Coast Ambulance Service NHS Foundation Trust Employer type NHS Site Crawley HQ/Medway MRC Town Crawley Salary £49,387 - £56,515 per annum Salary period Yearly Closing 11/10/2026 23:59
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.
Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.
The frontline has changed.
Clinical expertise is no longer limited by geography, ambulance availability or hospital walls. Virtual Care is transforming how urgent and emergency care is delivered, helping patients access the right care, in the right place, at the right time.
Lead the future of Virtual Care. Shape the future of healthcare.
Are you an experienced clinician looking to combine advanced practice, leadership and innovation?
Band 7 NHS Agenda for Change - £49,387 to £56,515 per annum
Locations: Medway Make Ready Centre (East) or Crawley HQ (West)
Full & part time positions available.
At South East Coast Ambulance Service NHS Foundation Trust (SECAmb), our Virtual Care service is at the forefront of clinical transformation. We are seeking experienced clinicians who are passionate about patient care and ready to play a key role in shaping the future of urgent and emergency healthcare.
As a Virtual Care Practitioner, you will manage complex, high-risk and undifferentiated patient presentations, providing expert clinical decision‑making and senior support within our Virtual Care service. Alongside delivering exceptional patient care, you will provide leadership, mentorship and clinical guidance to colleagues, whilst contributing to service development, innovation and quality improvement.
As a Virtual Care Practitioner, you will:
Undertake enhanced virtual assessment and management of patients accessing 999, NHS 111 and other referral pathways.
Manage complex and high-risk patients using advanced clinical reasoning, evidence‑based practice and professional judgement.
Formulate differential diagnoses and develop safe, effective and patient‑centred management plans.
Provide expert clinical advice, leadership and support to colleagues across the Virtual Care service.
Lead, coach and mentor clinicians, supporting professional development and workforce capability.
Support the development and optimisation of referral pathways and innovative models of care.
Contribute to quality improvement, clinical governance, education and service transformation initiatives.
Work collaboratively with multidisciplinary teams and healthcare partners to improve patient outcomes across the healthcare system.
This is an exciting opportunity to combine enhanced clinical practice with leadership, education and service transformation, making a genuine difference to patients and colleagues alike.
At SECAmb, Virtual Care is a rapidly evolving service and a key part of our future clinical model. Our clinicians use innovation, technology and collaborative partnerships to deliver safe, effective and timely care to the communities we serve.
By joining our team, you will have the opportunity to influence service development, shape clinical pathways and contribute to the ongoing evolution of urgent and emergency care across the South East.
In addition, we offer:
Option to join the NHS Pension Scheme.
A minimum of 27 days' annual leave, increasing with NHS service.
Excellent personal and professional development opportunities.
Salary sacrifice schemes, including car leasing and cycle‑to‑work options.
Access to occupational health and counselling services.
Access to our award‑winning wellbeing hub.
Access to NHS staff discounts through a range of national and local schemes.
Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.
This is an exciting opportunity to join SECAmb at the forefront of Virtual Care. As a Virtual Care Practitioner, you will provide enhanced clinical assessment and management of complex, high‑risk and undifferentiated patient presentations, helping patients access the right care, in the right place, at the right time. Working within our Integrated Care Contact Centres, you will utilise advanced clinical reasoning, professional judgement and evidence‑based practice to support safe, effective and patient‑centred care.
Alongside delivering expert clinical care, you will play a key role in the development of colleagues, providing clinical leadership, mentorship and support across the service. You will work collaboratively with multidisciplinary teams and healthcare partners, helping to shape clinical pathways, improve patient outcomes and influence how Virtual Care develops across the Trust.
At SECAmb, we recognise that talent comes from a wide range of backgrounds and experiences. We encourage applications from clinicians who are passionate about patient care, committed to professional growth and excited by the opportunity to be part of an evolving service. If you're looking for a role that combines clinical challenge, leadership opportunities, professional development and the chance to make a lasting impact, Virtual Care could be the next step in your career.
If you are successfully shortlisted, you will be invited to attend:
An online clinical assessment on Thursday 22 October 202 6
A face‑to‑face interview at Crawley HQ on Tuesday 3 November 2026
- Registered Paramedic (HCPC) or Registered Nurse -Adult (NMC) with current professional registration.
- Evidence of relevant Level 7 study, postgraduate education or formally evidenced portfolio based development that supports clinical assessment, differential diagnosis and management of patients, or equivalent qualifications.
- Evidence of ongoing Continuing Professional Development (CPD) and maintenance of professional competence
- Specialist Practice qualification in Urgent, Emergency, Primary Care or equivalent.
- First Contact Practitioner (FCP) training or portfolio.
- Enhanced knowledge of clinical assessment, differential diagnosis, clinical decision making and risk management. Knowledge of clinical supervision, professional development and workforce development approaches.
- Significant experience of autonomous clinical assessment, decision making and management of patients within urgent, emergency, community or unscheduled care settings.
- Evidence of commitment to continuous personal and professional development, reflective practice and lifelong learning.
Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.
Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS‑COV‑2 (COVID‑19) vaccination.
Going forward, for patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front line staff.
In line with this recommendation, if you are successful in your application for a front line post, we will seek information from you in relation to your vaccine status, including exemption status, as applicable.
Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants.
As part of the application process, you will be asked to declare any unspent/unfiltered convictions. If you are shortlisted you will then be sent a self declaration form, which must be completed prior to attending interview. for any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy.
The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under‑represented groups.
The Equality Act 2010 protects disabled people - including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable.
We are a committed to offering opportunities to individuals with disabilities and offer on‑going support, should you be successful, with any adjustments you may need when performing your role.
When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.
Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old.
The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.
Should you require an application form in an alternative format including large print or braille, please contact recruitment@secamb.nhs.uk stating the vacancy reference number and we will be happy to provide this.
When completing the reference section, please include details to cover the last three years’ history.
Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.
Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly.
Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason we recommend completing your application as early as possible.
Follow our recruitment on Twitter @SECAmbRecruit and check out our Facebook page - SECAmb NHS Recruitment. You can also find us on Linkedin under South East Coast Ambulance Service NHS Foundation Trust.
We understand that AI tools can be useful for generating ideas or structuring your application. However, any content submitted must reflect your own experiences, skills, and understanding. Applications that are generated wholly or in large part by AI, without personalisation or accuracy, may be excluded from consideration. We value honesty, authenticity, and integrity in the recruitment process and expect all applicants to uphold these principles.
If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on the our dedicatedSection 2 page on The Zon e .
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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