Information Governance Manager

South East Coast Ambulance Service NHS Foundation Trust; Crawley; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

NHS Pension Scheme

Job summary

South East Coast Ambulance Service NHS Foundation Trust is seeking an Information Governance Manager (NHS AfC Band 6) in Crawley. The role focuses on data protection, confidentiality, information security and records management across the Trust.

You will lead governance initiatives, advise on policy development and drive compliance with NHS standards while supporting improvement projects and stakeholder engagement.

Qualifications

• Significant experience in Information Governance, Data Protection or Information Security.
• Experience in developing policies, procedures and governance frameworks in healthcare.
• NHS or healthcare experience with strong communication and analytical skills.

Responsibilities

• Provide expert advice on Information Governance, Data Protection, confidentiality and information security.
• Monitor compliance with legislation, NHS guidance and internal policies.
• Investigate Information Governance incidents and breaches with root cause analysis.
• Develop and implement Information Governance training and awareness activities.
• Prepare reports and action plans for governance groups and committees.

Skills

Data Protection

Information Governance

Information Security

Confidentiality

Policy guidance

Education

Degree level qualification

Tools

Microsoft Office

Data Protection Toolkit

Job description

Employer South East Coast Ambulance Service NHS Foundation Trust Employer type NHS Site Nexus House Town Crawley Salary £39,959 - £48,117 Per Annum Salary period Yearly Closing 12/10/2026 23:59

Information Governance Manager

NHS AfC: Band 6

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Job overview

An exciting opportunity has arisen for an experienced Information Governance Manager to join South East Coast Ambulance Service NHS Foundation Trust.

The Information Governance Manager will support the delivery of the Trust's Information Governance framework, providing specialist advice and guidance on data protection, confidentiality, information security, records management and information sharing. The post holder will work across the organisation to promote compliance with legislation, NHS standards and best practice, ensuring that information is handled lawfully, securely and effectively.

This role offers the opportunity to work with a wide range of stakeholders, supporting governance, risk management and organisational improvement initiatives whilst helping to maintain high standards of compliance and information security.

About You

We are looking for an experienced Information Governance professional with excellent knowledge of Data Protection legislation, Information Governance principles and NHS standards. You will possess strong communication, analytical and organisational skills, with the ability to influence, advise and work effectively with colleagues at all levels of the organisation.

This is an excellent opportunity to contribute to the delivery of high-quality governance standards within a progressive NHS organisation committed to continuous improvement and excellence in patient care.

Main duties of the job

The Information Governance Manager will:

• Provide specialist advice and support on Information Governance matters across the Trust.
• Support compliance with Data Protection legislation, confidentiality requirements and NHS Information Governance standards.
• Lead on the management and investigation of Information Governance incidents and breaches.
• Support the development, implementation and review of Information Governance policies, procedures and guidance.
• Deliver Information Governance training and awareness programmes.
• Undertake audits, monitoring activities and compliance reviews.
• Support the management of Data Subject Access Requests and other information requests.
• Contribute to the completion of national Information Governance requirements, including the Data Security and Protection Toolkit.
• Prepare reports, action plans and performance information for governance groups and committees.
• Work collaboratively with clinical, operational and corporate services to provide expert Information Governance advice.

Working for our organisation

Annual leave entitlement is 27 days upon appointment, 29 days after five years’ service, and 33 days after 10 years’ service.

All staff have the option of contributing to the excellent NHS Pension Scheme.

Staff are entitled to maternity/adoption leave, paternity leave and parental leave.

We are proud to support disability in the workplace and welcome applications from people of all backgrounds. BAME, LGBT and armed forces applications are particularly welcome.

We operate an award-winning Wellbeing Hub to help staff achieve a better work/life balance and receive the mental and physical support they need to perform in what is undoubtedly a challenging role.

All staff have the option of contributing to the excellent NHS Pension Scheme.

We operate across one of the most beautiful, rural and coastal parts of England yet enjoy close proximity to London and excellent transport links. SECAmb serves the counties of Kent, Surrey, Sussex and North East Hampshire.

We operate across one of the most beautiful, rural and coastal parts of England yet enjoy close proximity to London and excellent transport links. SECAmb serves the counties of Kent, Surrey, Sussex and North East Hampshire.

Detailed job description and main responsibilities

The post holder will be responsible for supporting the Trust's Information Governance agenda and ensuring compliance with relevant legislative, regulatory and organisational requirements.

Key responsibilities include:

Information Governance Leadership

• Provide expert advice and guidance on Information Governance, Data Protection, confidentiality, records management and information security.
• Support the implementation of Information Governance strategies and work programmes.
• Promote a positive culture of information governance throughout the Trust.

Compliance and Assurance

• Monitor compliance with relevant legislation, NHS guidance and organisational policies.
• Undertake audits and assurance activities to assess compliance and identify areas for improvement.
• Produce reports and recommendations for senior managers and governance committees.
• Investigate Information Governance incidents and breaches.
• Identify root causes and recommend corrective actions to minimise future risk.
• Support the maintenance of effective incident reporting and monitoring processes.

Data Protection and Information Requests

• Support the management of Data Subject Access Requests, ensuring compliance with statutory requirements and timescales.
• Provide advice on lawful information sharing and disclosure of information.
• Support the development and implementation of Data Protection Impact Assessments where required.

Training and Awareness

• Develop and deliver Information Governance training and awareness activities.
• Provide guidance and support to managers and staff on Information Governance responsibilities.
• Promote best practice and continuous improvement across the organisation.

Partnership Working

• Build effective relationships with internal and external stakeholders.
• Represent the Information Governance Team at meetings, projects and working groups.
• Support organisational projects by providing Information Governance advice and expertise.

Person specification

Experience

• Significant experience working in Information Governance, Data Protection or Information Security
• Experience of investigating incidents and managing compliance issues
• Experience of developing policies, procedures and governance frameworks
• NHS or healthcare experience
• Experience managing Subject Access Requests, FOI or information disclosures

Knowledge/Skills

• Expert knowledge of UK GDPR, Data Protection Act and Confidentiality requirements
• Knowledge of NHS Information Governance standards and frameworks
• Excellent verbal, written and presentation skills
• Ability to analyse information, investigate issues and recommend solutions
• Competent IT skills including Microsoft Office applications
• Knowledge of Cyber Assessment Framework (CAF) and information security principles
• Knowledge of risk management and audit processes

Qualifications

• Degree level qualification or equivalent experience
• Evidence of continuous professional development
• Professional qualification, certification or membership relevant to Information Governance

Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.

Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS-COV-2 (COVID-19) vaccination.

Going forward, for patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front line staff.

In line with this recommendation, if you are successful in your application for a front line post, we will seek information from you in relation to your vaccine status, including exemption status, as applicable.

Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants.

As part of the application process, you will be asked to declare any unspent/unfiltered convictions. If you are shortlisted you will then be sent a self declaration form, which must be completed prior to attending interview. for any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy.

The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under-represented groups.

The Equality Act 2010 protects disabled people - including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable.

We are a committed to offering opportunities to individuals with disabilities and offer on-going support, should you be successful, with any adjustments you may need when performing your role.

When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.

Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old.

The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.

Should you require an application form in an alternative format including large print or braille, please contact [e-mail] stating the vacancy reference number and we will be happy to provide this.

When completing the reference section, please include details to cover the last three years’ history.

Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.

Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly.

Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason we recommend completing your application as early as possible.

We understand that AI tools can be useful for generating ideas or structuring your application. However, any content submitted must reflect your own experiences, skills, and understanding. Applications that are generated wholly or in large part by AI, without personalisation or accuracy, may be excluded from consideration. We value honesty, authenticity, and integrity in the recruitment process and expect all applicants to uphold these principles.

If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on the our dedicatedSection 2 page on The Zon e.

Employer certification / accreditation badges

This post will require a submission for Disclosure to check for any unspent criminal convictions.