999 Call Handler (Emergency Medical Dispatcher) - Exeter

South West Ambulance Service Trust; Exeter; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare organization in Exeter is seeking a 999 Call Handler to manage emergency calls and provide vital support to individuals in distress. This entry-level role offers part-time hours with flexible working arrangements and various NHS benefits. Ideal candidates will demonstrate teamwork and compassion while ensuring accurate information is recorded during emergencies. The position is essential for delivering emergency care across the region, with opportunities for professional development.

Benefits

Competitive NHS salary

Holiday entitlement starting at 27 days

Generous pension scheme

Opportunities for progression

Car leasing

Free parking

Staff networks and discounts

Qualifications

• Entry level position requiring strong communication and teamwork skills.

Responsibilities

• First point of contact for medical emergencies.
• Record accurate information and provide reassurance.
• Handle calls 24/7 including nights and weekends.

Skills

Compassion

Teamwork

Communication

Job description

999 Call Handler (Emergency Medical Dispatcher) - Exeter

Join to apply for the 999 Call Handler (Emergency Medical Dispatcher) - Exeter role at South Western Ambulance Service NHS Foundation Trust.

This role involves being the first point of contact for individuals experiencing medical emergencies, recording accurate information, and offering reassurance and advice. You will work in Exeter or Bristol Control Rooms, handling calls 24/7, including nights, weekends, and holidays.

The position offers NHS benefits, including generous leave, pension, and career development within the Emergency Operations Centre. Part-time hours are available through flexible working arrangements.

For full details, refer to the attached 'Full EMD advert' document. Shortlisted candidates will be invited to an assessment centre. Watch this video for further insight into the role.

Based in Exeter, a vibrant city with excellent transport links, this role is vital in providing emergency care across the region. We seek candidates embodying our values of teamwork, compassion, and innovation.

Benefits include:

• Competitive NHS salary
• 37.5 hours/week
• Holiday entitlement starting at 27 days, increasing with service
• Pay enhancements for out-of-hours, shift, and overtime
• Generous pension scheme
• Opportunities for progression and professional development
• Car leasing, free parking, staff networks, and discounts

For further information or informal visits, contact HR Services at [e-mail] or 0300 3690 360.

Details:

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other, IT, Management
• Industry: Hospitals and Healthcare