999 Call Handler (Emergency Medical Dispatcher) - Bristol

NHS; Bristol; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a leading ambulance service as a 999 Call Handler in Bristol. This role involves being the first point of contact for medical emergencies, requiring strong data entry and customer service skills. You'll work in a supportive environment with opportunities for career progression and NHS benefits.

Benefits

27 days holiday plus public holidays

Pay enhancements for out-of-hours work

Car leasing scheme

Free parking at Trust sites

Discounts from various UK organizations

Qualifications

• Experience of inputting data accurately and quickly using a keyboard.
• Basic computer literacy required.

Responsibilities

• Record accurate information during emergency calls.
• Provide advice or reassurance to callers.

Skills

Data Entry

Customer Service

First Aid

Education

First Aid at Work Certification

Tools

Keyboard Skills

Job description

Go back South Western Ambulance Service NHS Foundation Trust

999 Call Handler (Emergency Medical Dispatcher) - Bristol

The closing date is 08 June 2025

Ambulance Service, is the patient breathing?

Do you want to make a difference to our patients as part of a supportive and motivated team?

Would you like NHS benefits, including generous annual leave entitlement and NHS Pension?

Would you like to develop your career within the Emergency Operations Centre (EOC)?

If you answered yes to these questions, then start your career with the South Western Ambulance Service EOC, where the patient journey begins.

When you ring 999, your call goes through to one of our two Control Rooms based in Exeter and Bristol. Our trained Call Handlers are the first point of contact for people experiencing a medical emergency. Not every call will be a matter of life or death, but your listening, interpreting, and handling skills will make a vital difference. You will record accurate information, sometimes under difficult circumstances, and offer advice or reassurance. You will enter details onto a computer system about the patient and their condition, establishing the seriousness of the illness or injury to ensure timely and appropriate care.

Main duties of the job

Please refer to the attached 'Full EMD advert' document for full details of this vacancy.

Part-time hours will be considered through a flexible working application, reviewed on a case-by-case basis. For further information, please visitBalancing Patient Care and Employee Well-being (swasft-joinus.co.uk)

Please note that this role is 24/7, 365 days a year (including bank holidays, weekends, days, nights, etc.), and shift work is required.

Shortlisted candidates will be invited to an assessment centre.

For further insight into this role, please view the following video: https://vimeo.com/742269034/8e60f54da6

Please note, we are recruiting to a holding pool for upcoming course intakes.

About us

Working for us offers a unique experience. We provide emergency and urgent care 24/7, operating across the largest ambulance region in England and responding to an average of 2,650 incidents daily.

We are committed to providing the best possible care, reflected in our five-year strategy focused on continual improvement of patient care.

The role is based in Bristol, a vibrant city with excellent shopping, street food, events, festivals, and transport links.

If you embody our values of one team, compassion, and innovation, and want to make a real difference, we would love to hear from you.

We will provide you with the skills and resources to thrive and offer opportunities for professional development and career progression within the Trust.

• A standard 37.5-hour workweek
• Holiday entitlement of 27 days plus public holidays, increasing to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out-of-hours, shift, and overtime work
• Career and salary progression opportunities
• Car leasing scheme
• Free parking at Trust sites
• Staff networks
• Discounts from various UK organizations

Job responsibilities

For further information, see the attached job description and person specification.

Person Specification

Qualifications

• Experience of inputting data accurately and quickly using a keyboard
• Basic computer literacy
• RSA Stage 1 keyboard skills
• First Aid at Work Certification

Previous Experience

• Experience dealing with the public in a customer service environment

Disclosure and Barring Service Check

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to screen for any criminal convictions.

South Western Ambulance Service NHS Foundation Trust