(75B) Senior Compliance Manager

Pret a Manger; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A renowned food service company in the UK is seeking a Senior Compliance Manager. This role ensures all food meets safety and quality standards. Key responsibilities include compliance audits, developing training for franchise partners, and monitoring food legislation. Ideal candidates will have extensive food technical experience and HACCP qualifications. This position includes travel and offers diverse perks.

Benefits

Gold Card for free drinks and discounts

Up to 38 days of holiday

Free private medical cover

4% pension contribution matched

Life assurance

Flexi-time working

Qualifications

• Extensive experience in food technical roles, preferably within food manufacture, retail or food service.
• Proven ability to influence and support partners across diverse operational models.
• Proficiency in French is highly desirable, particularly for reviewing specifications and labelling.

Responsibilities

• Ensure the Food Technical & Safety Framework is applied across franchise operations.
• Conduct technical and safety reviews to assess compliance and identify improvements.
• Monitor and advise on emerging food legislation and regulatory changes.

Skills

Food technical expertise

Food safety compliance

Strong communication

Continuous improvement

Collaboration skills

Education

Level 4 qualification in HACCP

Advanced Food Safety certification

Job description

Overview

At Pret, We Believe in Growing Good Things.

Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths.

The Role

As Senior Compliance Manager, you will play a critical role in ensuring that all food and drink served in Pret shops meets the highest standards of safety, quality and compliance. You will be responsible for upholding Pret's Food Technical & Safety Framework across franchise operations, ensuring alignment with relevant legislation and internal standards. This role plays a key part in maintaining the reputation of the Pret Brand (Quality, Safety, Legality), supporting "Pret's approach to food" with robust food science and effective supply base management. You will work collaboratively across the Food Technical and Safety teams, supporting partners, resolving supply chain challenges, and driving continuous improvement.

Responsibilities

• Working collaboratively with Pret teams and franchise partners to ensure Pret's Food Technical & Safety Framework is consistently applied across franchise operations and supply chains.
• Working closely with Partnership Food & Coffee Managers and franchise partners to ensure NPD and EPD is delivered in line with the critical path.
• Conduct technical and safety reviews in market to assess compliance and identify areas for improvement.
• Support franchise partners in implementing and maintaining high technical and safety standards.
• Develop and deliver training and guidance materials to support franchise partners in understanding and applying technical and safety standards.
• Following up on technical and safety related letters of non-compliance, ensuring robust corrective actions plans are in place closed out.
• Review launch documents e.g. Allergen Guide, Shelf-Life Guide, Langar tickets.
• Verify supplier and product due diligence, ensuring technical and food safety standards are met.
• Collaborate with the Food Safety team to drive performance, share insights, and uphold best practices.
• Work closely with the technical team to troubleshoot supply chain issues and support partners in maintaining product quality.
• Contribute to the development and enhancement of Pret's compliance systems and standards.
• Monitor and interpret emerging food legislation and regulatory changes, advising internal teams and partners on implications and required actions.
• Support the development and implementation of risk-based approaches to food safety and quality management across the business.
• Tracking quarterly KPIs with franchise partners, identifying risks and driving continuous improvement and reporting this internally.
• Responsible for maintaining a network to "bring the outside in", as well as sitting on industry groups to ensure Pret stays on top of industry changes and best practice.
• Audit Compliance - To comply with Pret's internal audit requirements and ensure thorough due diligence and processes are properly documented and systematically tracked at all times.

Skills and experience

• Extensive experience in food technical roles, preferably within food manufacture, retail or food service.
• Strong technical expertise in food safety, compliance and quality assurance.
• Level 4 qualification in HACCP, advanced Food Safety certification, and Lead Auditor training are desirable.
• Proven ability to influence and support partners across diverse operational models.
• Excellent communication and collaboration skills.
• Proficiency in French is highly desirable, particularly for reviewing specifications and labelling.
• A proactive mindset with a focus on continuous improvement and problem-solving.

Additional Information

• The role will include nationwide and international travel on a regular basis

We offer

• Gold Card: We love making people's day through our food and drinks. That goes for our teams too. That's why everyone gets a Gold Card. When you're in the office, your food and drinks are on us. And when you're not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks - the lot).

A few more perks

• Up to 38 days of holiday including (flexi) Bank Holidays
• Free private medical cover, with the option to add family or partner at an additional cost
• 4% of your pension contribution matched by Pret
• Life assurance at 3x annual salary
• Loyalty award for 5, 10, 15, 20 years' service
• Flexi-time and hybrid working (3 days in the office, two days at home)
• Lifestyle savings
• Season ticket loans
• Healthcare cash plan
• Financial wellbeing provisions
• Free mortgage services
• Sabbatical after 3 years
• Opportunities to support our charity, The Pret Foundation

We also offer

• Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you're good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
• Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
• Pace and variety - Our work is fast paced with lots of variety, you'll build a diverse skill set and learn a lot!
• At Pret, we're proud to make a positive impact through The Pret Foundation. From tackling homelessness to reducing food waste, you'll be part of meaningful change in your community and beyond.

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

We'd love to get to know you, not a robot, so please do not rely on AI to complete your application.