3rd Line Support Technician

TN United Kingdom; Camberley; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a 3rd Line Support Technician to join their dynamic team in Camberley. This role involves providing expert IT support, inspiring team members through mentorship, and ensuring client satisfaction. The successful candidate will tackle complex issues, contribute to process improvements, and participate in site visits. With a focus on professional development and a supportive work environment, this position offers a unique opportunity for growth in a rapidly evolving IT landscape. If you're passionate about technology and client service, this role is perfect for you.

Benefits

25 days holiday plus bank holidays

Assistance with professional certifications

Qualifications

• Expert-level technology familiarity required.
• Strong focus on client happiness and service impact.

Responsibilities

• Inspire and mentor the team to improve service delivery.
• Diagnose and resolve technical faults and requests.

Skills

Firewall configuration

Troubleshooting

Project management

Virtualization (Hyper-V)

Client relations

Job description

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3rd Line Support Technician Required

Our client is an outsourced IT management company based in Fleet with clients all over the UK. They supply all aspects of IT services from VOIP, internet, and servers. These services span across on-premise servers to public and private cloud.

They are now looking for someone who is familiar with technology at an expert level to join their office based in Camberley. The successful candidate will need to be a role model for the rest of the team. You will need to be very comfortable with site visits, installations, SLAs to meet, and documentation. You will also be working under the Service Desk Manager.

This position will start remotely, then will be relocating to the office in Camberley.

Position Overview

• Inspiring the team via mentoring, consultancy, and execution.
• Focusing on service-impacting issues while maintaining client happiness.
• Handling issues that typically take longer for other teams.
• Refining processes by providing ad-hoc training on issues.
• Diagnosing, logging, acting upon, and following through to resolution all faults and requests.
• Adhering to and contributing to the company's quality system and processes.
• Attending site visits when required.

Position Requirements

• Firewall configuration and troubleshooting.
• Project management and implementation/design.
• Experience with virtualization environments in Hyper-V.
• Ambitious and empathetic.

Position Remuneration

• Salary: £40,000 – £45,000 (dependent on experience).
• Hours: Monday to Friday – 8:00 am – 5:00 pm / 9:00 am – 6:00 pm.
• 25 days holiday plus bank holidays.
• Assistance with professional certifications.