3rd Line Support Technician

Vero HR; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A rapidly growing IT service provider is hiring a passionate 3rd Line Support Technician in Bristol. The successful candidate will address complex support cases, providing solutions and supporting team members, while enjoying benefits like competitive salary and opportunities for career progression.

Benefits

Holiday entitlement of 25 days plus bank holidays, increasing with service

Pension contributions

Qualifications

• Experience in a similar role within a Managed Service Provider.
• Proficient in Microsoft Operating systems and Microsoft 365.
• Able to work independently and as part of a team.

Responsibilities

• Troubleshoot and resolve hardware and software problems.
• Support first and second line teams with complex cases.
• Ensure prompt and effective solutions for clients.

Skills

Problem solving

Customer service

Communication

Tools

Microsoft Operating systems

Microsoft 365 applications

Managed firewalls

Job description

4 days ago Be among the first 25 applicants

This range is provided by Vero HR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Vero HR

We are the internal recruitment partner for our client, a rapidly growing IT service provider with a commitment to delivering exceptional service through a customer focused approach and cutting-edge IT technology solutions.

We are presenting an exciting opportunity for a passionate and self-motivated 3rd Line Support Technician to join their supportive team based in Bristol.

As a member of the Technical Support Team, you will play a vital role in addressing a variety of complex support cases and supporting the first and second line team. Utilising your technical expertise, you will troubleshoot and resolve hardware and software problems, ensuring that clients receive prompt and effective solutions.

This is an excellent opportunity to work for a forward-thinking company that values growth, development, and innovation and provides support and opportunities for career progression.

If you are a problem solver, passionate about IT, and have a strong customer service focus, we would love to hear from you!

About the opportunity:

We are the internal recruitment partner for our client, a rapidly growing IT service provider with a commitment to delivering exceptional service through a customer focused approach and cutting-edge IT technology solutions.

We are presenting an exciting opportunity for a passionate and self-motivated 3rd Line Support Technician to join their supportive team based in Bristol.

As a member of the Technical Support Team, you will play a vital role in addressing a variety of complex support cases and supporting the first and second line team. Utilising your technical expertise, you will troubleshoot and resolve hardware and software problems, ensuring that clients receive prompt and effective solutions.

This is an excellent opportunity to work for a forward-thinking company that values growth, development, and innovation and provides support and opportunities for career progression.

If you are a problem solver, passionate about IT, and have a strong customer service focus, we would love to hear from you!

Requirements

The successful candidate will be able to demonstrate the following:

• Previous experience in a similar role within a Managed Service Provider environment.
• Ability to work well independently and as part of a team
• Excellent written and verbal communication skills
• A natural problem solver who thrives in a fast-paced office environment.
• Proficient in Microsoft Operating systems and Microsoft 365 applications and managed firewalls.
• Experience with on premise Microsoft server environment would be desirable.
• Live within a commutable distance to the offices in Bristol.
• Full UK driving license and access to own vehicle
• Ideally experienced with WatchGuard firewalls (not essential)

Benefits

In return we are offering:

• A competitive salary up to £40,000 dependent on skills, knowledge, and experience
• Holiday entitlement of 25 days plus bank holidays, increasing by 1 day for each year of service up to a maximum of 28 days
• Pension contributions

Interested? Then APPLY now for immediate consideration.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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