3rd Line Support / Project Engineer

JR United Kingdom; Plymouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading provider in the Managed Service Provider sector seeks a dynamic 3rd Line Support / Project Engineer to join their team in Plymouth. This role offers growth opportunities in a collaborative environment, focusing on cutting-edge technology and supported by a clear career roadmap. Ideal for someone eager to excel with cloud solutions and networking skills.

Qualifications

• Experience in 3rd Line Support or similar role.
• Strong knowledge of cloud technologies and networking.
• Proficient in Office 365 migrations and system maintenance.

Responsibilities

• Resolve technical issues escalated from 2nd line support.
• Manage Office 365 project rollouts and deployments.
• Perform system maintenance and provide user support.

Skills

Azure

Networking

Cybersecurity

Tools

Office 365

Windows

Intune

Entra ID

Job description

Social network you want to login/join with:

3rd Line Support / Project Engineer, Plymouth

Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

Plymouth, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast-growing Managed Service Provider supporting their support team as a final point of technical escalation. The role involves BAU activities, projects, and offers significant progression opportunities. The company provides a clear career roadmap, values its employees, and fosters a family-like culture.

Primary Responsibilities:

• Technologies: Experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cybersecurity
• Resolving Incidents: Addressing technical problems escalated from 2nd line support.
• Project Rollouts: Managing deployments such as complete Office 365 migrations.
• System Maintenance: Performing updates, troubleshooting network issues, and applying patches.
• User Support: Assisting staff with hardware, software, or internet problems.
• Team Collaboration: Supporting the wider 3rd line support team and assisting with complex technical issues or projects.
• Documentation: Logging issues, solutions, and system changes accurately.

We seek an impressive 3rd Line Support engineer eager to excel in the MSP space using the latest technologies.